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Mehmondo‘stlikSayohatSog‘liqni saqlash
TDCX kompaniyalarga mijozlari bilan bir nechta kanallar orqali muloqot qilish va ularga xizmat ko‘rsatishda yordam berishga mo‘ljallangan mijozlar tajribasi yechimlarini taqdim etadi. Uning xizmatlari xavfsiz va maxfiylikni hisobga oladigan xabar almashishga e’tibor qaratadi, shu bilan birga muloqotlarni tartibli va qulay saqlashga yordam beradigan hamjamiyat ishtiroki hamda guruh suhbatlarini qo‘llab-quvvatlaydi. Kompaniya profili mijozlar tajribasi, kommunikatsiya xizmatlari va tegishli biznesni qo‘llab-quvvatlash operatsiyalaridagi imkoniyatlarni izlayotgan mutaxassislar uchun qiziqarli bo‘lishi mumkin.
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Kompaniyadagi ish o‘rinlari

Onsite Customer Service Representative - TDCX Philippines

Support TDCX customers in the Philippines through multiple communication channels. Resolve concerns, coordinate case closure, and help improve customer satisfaction.

PHFilippinOfisdaTo‘liq stavkaJuniorO‘rta darajaTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Tavsif

  • Support customers through all relevant communication channels
  • Assess customer needs, investigate existing concerns, and recommend appropriate solutions
  • Resolve confusion and aim for resolution during the first customer contact
  • Coordinate with service partners and internal teams to close cases in line with service standards
  • Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer experiences
  • Follow approved procedures while delivering consistently high-quality customer service
  • Develop lasting customer relationships by providing attentive, proactive support
  • Complete additional duties assigned by management within the employment category and help implement, maintain, and continually improve TDCX’s Quality Management System

Talablar

  • Diploma, advanced or higher diploma, graduate diploma, bachelor’s degree, postgraduate diploma, professional degree, or master’s degree in any field
  • Around two years of relevant work experience is preferred, while fresh graduates may also apply
  • Strong time-management abilities and the drive to exceed expectations
  • Ability to manage multiple tasks and use customer information to tailor responses and actions to individual needs
  • Clear communication, active listening, and customer empathy
  • Professional phone manner, including appropriate pace, tone, voice quality, grammar, and articulation
  • Comfort using computers and multiple systems, with the ability to learn new tools quickly
  • Strong spoken and written English communication skills, plus fluency in the language used by the supported market

Imtiyozlar

  • Competitive pay and additional perks
  • Broad medical, insurance, and social security coverage
  • High-quality workplace facilities
  • Employee activities and recognition initiatives
  • Structured learning and development opportunities for career progression
  • Supportive workplace culture focused on future growth
  • Convenient location with direct public transportation access
  • Flexible work options
  • Expert coaching and mentoring
  • Opportunity to work for a global company recognized with numerous industry awards

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