TDCX
TDCX
TDCX компанияларға бірнеше арна арқылы клиенттерімен байланысуға және оларға қолдау көрсетуге көмектесуге арналған клиенттік тәжірибе шешімдерін ұсынады. Оның қызметтері қауіпсіз әрі құпиялылықты ескеретін хабар алмасуға басымдық береді, сондай-ақ өзара әрекеттесуді реттелген және қолжетімді күйде сақтайтын қауымдастыққа қатысу мен топтық әңгімелерді қолдайды. Компанияның профилі клиенттік тәжірибе, коммуникация қызметтері және соған байланысты бизнес-қолдау операциялары салаларындағы мүмкіндіктерді қарастыратын мамандар үшін қызықты болуы мүмкін.

Onsite Customer Service Representative - TDCX Philippines

Support TDCX customers in the Philippines through multiple communication channels. Resolve concerns, coordinate case closure, and help improve customer satisfaction.

Сипаттама

  • Support customers through all relevant communication channels
  • Assess customer needs, investigate existing concerns, and recommend appropriate solutions
  • Resolve confusion and aim for resolution during the first customer contact
  • Coordinate with service partners and internal teams to close cases in line with service standards
  • Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer experiences
  • Follow approved procedures while delivering consistently high-quality customer service
  • Develop lasting customer relationships by providing attentive, proactive support
  • Complete additional duties assigned by management within the employment category and help implement, maintain, and continually improve TDCX’s Quality Management System

Талаптар

  • Diploma, advanced or higher diploma, graduate diploma, bachelor’s degree, postgraduate diploma, professional degree, or master’s degree in any field
  • Around two years of relevant work experience is preferred, while fresh graduates may also apply
  • Strong time-management abilities and the drive to exceed expectations
  • Ability to manage multiple tasks and use customer information to tailor responses and actions to individual needs
  • Clear communication, active listening, and customer empathy
  • Professional phone manner, including appropriate pace, tone, voice quality, grammar, and articulation
  • Comfort using computers and multiple systems, with the ability to learn new tools quickly
  • Strong spoken and written English communication skills, plus fluency in the language used by the supported market

Артықшылықтар

  • Competitive pay and additional perks
  • Broad medical, insurance, and social security coverage
  • High-quality workplace facilities
  • Employee activities and recognition initiatives
  • Structured learning and development opportunities for career progression
  • Supportive workplace culture focused on future growth
  • Convenient location with direct public transportation access
  • Flexible work options
  • Expert coaching and mentoring
  • Opportunity to work for a global company recognized with numerous industry awards

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