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Onsite Customer Service Representative - TDCX Philippines
Support TDCX customers in the Philippines through multiple communication channels. Resolve concerns, coordinate case closure, and help improve customer satisfaction.
विवरण
- Support customers through all relevant communication channels
- Assess customer needs, investigate existing concerns, and recommend appropriate solutions
- Resolve confusion and aim for resolution during the first customer contact
- Coordinate with service partners and internal teams to close cases in line with service standards
- Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer experiences
- Follow approved procedures while delivering consistently high-quality customer service
- Develop lasting customer relationships by providing attentive, proactive support
- Complete additional duties assigned by management within the employment category and help implement, maintain, and continually improve TDCX’s Quality Management System
आवश्यकताएँ
- Diploma, advanced or higher diploma, graduate diploma, bachelor’s degree, postgraduate diploma, professional degree, or master’s degree in any field
- Around two years of relevant work experience is preferred, while fresh graduates may also apply
- Strong time-management abilities and the drive to exceed expectations
- Ability to manage multiple tasks and use customer information to tailor responses and actions to individual needs
- Clear communication, active listening, and customer empathy
- Professional phone manner, including appropriate pace, tone, voice quality, grammar, and articulation
- Comfort using computers and multiple systems, with the ability to learn new tools quickly
- Strong spoken and written English communication skills, plus fluency in the language used by the supported market
लाभ
- Competitive pay and additional perks
- Broad medical, insurance, and social security coverage
- High-quality workplace facilities
- Employee activities and recognition initiatives
- Structured learning and development opportunities for career progression
- Supportive workplace culture focused on future growth
- Convenient location with direct public transportation access
- Flexible work options
- Expert coaching and mentoring
- Opportunity to work for a global company recognized with numerous industry awards
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