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TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
Onsite Customer Service Representative - TDCX Philippines
Support TDCX customers in the Philippines through multiple communication channels. Resolve concerns, coordinate case closure, and help improve customer satisfaction.
Description
- Support customers through all relevant communication channels
- Assess customer needs, investigate existing concerns, and recommend appropriate solutions
- Resolve confusion and aim for resolution during the first customer contact
- Coordinate with service partners and internal teams to close cases in line with service standards
- Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer experiences
- Follow approved procedures while delivering consistently high-quality customer service
- Develop lasting customer relationships by providing attentive, proactive support
- Complete additional duties assigned by management within the employment category and help implement, maintain, and continually improve TDCX’s Quality Management System
Requirements
- Diploma, advanced or higher diploma, graduate diploma, bachelor’s degree, postgraduate diploma, professional degree, or master’s degree in any field
- Around two years of relevant work experience is preferred, while fresh graduates may also apply
- Strong time-management abilities and the drive to exceed expectations
- Ability to manage multiple tasks and use customer information to tailor responses and actions to individual needs
- Clear communication, active listening, and customer empathy
- Professional phone manner, including appropriate pace, tone, voice quality, grammar, and articulation
- Comfort using computers and multiple systems, with the ability to learn new tools quickly
- Strong spoken and written English communication skills, plus fluency in the language used by the supported market
Benefits
- Competitive pay and additional perks
- Broad medical, insurance, and social security coverage
- High-quality workplace facilities
- Employee activities and recognition initiatives
- Structured learning and development opportunities for career progression
- Supportive workplace culture focused on future growth
- Convenient location with direct public transportation access
- Flexible work options
- Expert coaching and mentoring
- Opportunity to work for a global company recognized with numerous industry awards
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