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Resolv Global
Resolv Global
51 – 200 Angajați
B2BConsultanțăRecrutare
Resolv Global este o companie de externalizare a proceselor de afaceri și de recrutare, care ajută companiile să ofere servicii pentru clienți, asistență tehnică și operațiuni de back-office la scară largă. Echipele sale multilingve lucrează în șase centre de livrare și în locații la distanță, oferind suport în peste 18 limbi și modele de lucru hibrid, de acasă și servicii disponibile 24/7. Compania combină expertiza în gestionarea forței de muncă cu tehnologia pentru a ajuta clienții enterprise, inclusiv organizații din Fortune 500, să deservească clienți de pe piețele internaționale.
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Locurile de muncă ale companiei

Healthcare Customer Service Representative - Mexico Remote

Bilingual English-Spanish customer service representative assisting Mexico health plan members with transportation-service inquiries. The role involves inbound calls, accurate data entry, HIPAA compliance, and empathetic issue resolution in a remote setting.

MXMexic
5 $ / oră
RemoteContractJuniorNu este necesară o diplomăLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăAsistență clienți

Descriere

  • Respond to inbound calls from health plan members and representatives
  • Understand customer needs and communicate professionally
  • Deliver accurate guidance and assistance related to transportation services
  • Address questions and concerns patiently, empathetically, and professionally
  • Record and update customer information accurately
  • Achieve defined performance and quality standards
  • Comply with HIPAA and other requirements for protecting health information
  • Refer transportation and customer service issues to the appropriate leadership team
  • Engage fully in required training and coaching
  • Finish all assigned compliance and training courses
  • Maintain professional conduct and appearance throughout training and ongoing coaching
  • Keep the camera on during required training and meeting sessions

Cerințe

  • At least six months of inbound contact center experience or transferable healthcare experience
  • Fluent in both English and Spanish
  • Strong spoken and written communication abilities
  • Accurate data-entry skills with close attention to detail
  • Able to adjust to a fast-paced call-center environment
  • Comfortable assisting customers who are distressed or facing difficult circumstances
  • Professional, courteous communication style
  • Able to work independently while balancing competing priorities
  • Moderate proficiency with Microsoft Teams, Outlook, and Word
  • Maintain a professional appearance and professional demeanor
  • Available to appear on camera during training and required meetings
  • Able to meet attendance and punctuality standards
  • Internet download speed of approximately 80–100 Mbps
  • Internet upload speed of approximately 12–20 Mbps
  • Quiet, distraction-free workspace during scheduled hours
  • No competing responsibilities that could disrupt scheduled work hours
  • Must supply personal work equipment
  • Windows 11 PC required; Mac computers are not supported
  • At least 16 GB of RAM
  • Two monitors
  • Webcam and wired USB headset
  • Intel i5 processor or better
  • Fiber internet connected through wired Ethernet
  • Backup power solution
  • Microsoft Teams and Office 365
  • Submit all resumes in English
  • Complete every hiring-stage requirement, including the background check

Beneficii

  • Weekly payment in arrears
  • Fully remote work from home in Mexico
  • Independent contractor engagement
  • Required training and coaching are provided
  • The selection process may include a cultural-fit assessment

Locuri de muncă similare

Kreato Global | BPO and Language Solutions

Remote English-Spanish OPI/VRI Interpreter

Kreato Global | BPO and Language Solutions
201 – 500 Angajați
Asistență medicalăLogisticăOspitalitate
ARArgentinaBOBoliviaBRBraziliaCLChileCOColumbiaCRCosta RicaCUCubaDORepublica DominicanăECEcuadorGTGuatemalaHNHondurasHTHaitiMXMexicNINicaraguaPAPanamaPEPeruPRPuerto RicoPYParaguaySVEl SalvadorUYUruguayVEVenezuelaRemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăTraducător

Interpret remotely between English- and Spanish-speaking people in medical, financial, social service, and customer care settings. Provide language support for Kreato Global across Latin America.

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