Resolv Global
Resolv Global
51 – 200 Employees
B2BConsultingRecruitment
Resolv Global is a BPO and staffing company that helps businesses deliver customer service, technical support, and back-office operations at scale. Its multilingual teams work across six delivery centers and remote locations, supporting more than 18 languages and providing hybrid, work-from-home, and 24/7 service models. The company combines workforce expertise with technology to help enterprise clients, including Fortune 500 organizations, serve customers across international markets.

Healthcare Customer Service Representative - Mexico Remote

Bilingual English-Spanish customer service representative assisting Mexico health plan members with transportation-service inquiries. The role involves inbound calls, accurate data entry, HIPAA compliance, and empathetic issue resolution in a remote setting.

Description

  • Respond to inbound calls from health plan members and representatives
  • Understand customer needs and communicate professionally
  • Deliver accurate guidance and assistance related to transportation services
  • Address questions and concerns patiently, empathetically, and professionally
  • Record and update customer information accurately
  • Achieve defined performance and quality standards
  • Comply with HIPAA and other requirements for protecting health information
  • Refer transportation and customer service issues to the appropriate leadership team
  • Engage fully in required training and coaching
  • Finish all assigned compliance and training courses
  • Maintain professional conduct and appearance throughout training and ongoing coaching
  • Keep the camera on during required training and meeting sessions

Requirements

  • At least six months of inbound contact center experience or transferable healthcare experience
  • Fluent in both English and Spanish
  • Strong spoken and written communication abilities
  • Accurate data-entry skills with close attention to detail
  • Able to adjust to a fast-paced call-center environment
  • Comfortable assisting customers who are distressed or facing difficult circumstances
  • Professional, courteous communication style
  • Able to work independently while balancing competing priorities
  • Moderate proficiency with Microsoft Teams, Outlook, and Word
  • Maintain a professional appearance and professional demeanor
  • Available to appear on camera during training and required meetings
  • Able to meet attendance and punctuality standards
  • Internet download speed of approximately 80–100 Mbps
  • Internet upload speed of approximately 12–20 Mbps
  • Quiet, distraction-free workspace during scheduled hours
  • No competing responsibilities that could disrupt scheduled work hours
  • Must supply personal work equipment
  • Windows 11 PC required; Mac computers are not supported
  • At least 16 GB of RAM
  • Two monitors
  • Webcam and wired USB headset
  • Intel i5 processor or better
  • Fiber internet connected through wired Ethernet
  • Backup power solution
  • Microsoft Teams and Office 365
  • Submit all resumes in English
  • Complete every hiring-stage requirement, including the background check

Benefits

  • Weekly payment in arrears
  • Fully remote work from home in Mexico
  • Independent contractor engagement
  • Required training and coaching are provided
  • The selection process may include a cultural-fit assessment

Related Jobs

SPERTON - Where Great People Meet

Sales Executive, Elevators and Car Parking Systems

SPERTON - Where Great People Meet
51 – 200 Employees

Drive elevator and car parking system sales across Mumbai’s Western Region. Build client and dealer relationships, and manage deals from initial enquiry through project execution.

Open