Resolv Global

51 – 200 Xodimlar

Resolv Global bizneslarga mijozlarga xizmat ko‘rsatish, texnik yordam va back-ofis operatsiyalarini keng ko‘lamda amalga oshirishga yordam beruvchi BPO va xodimlar bilan ta’minlash kompaniyasidir. Uning ko‘p tilli jamoalari oltita xizmat ko‘rsatish markazi va masofaviy ish joylarida faoliyat yuritib, 18 dan ortiq tilni qo‘llab-quvvatlaydi hamda gibrid, uydan ishlash va 24/7 xizmat modellarini taqdim etadi. Kompaniya ishchi kuchi sohasidagi tajribasini texnologiya bilan birlashtirib, Fortune 500 tashkilotlarini ham o‘z ichiga olgan korporativ mijozlarga xalqaro bozorlardagi mijozlarga xizmat ko‘rsatishda yordam beradi.

Kompaniyadagi ish o‘rinlari

Healthcare Customer Service Representative - Mexico Remote

Bilingual English-Spanish customer service representative assisting Mexico health plan members with transportation-service inquiries. The role involves inbound calls, accurate data entry, HIPAA compliance, and empathetic issue resolution in a remote setting.

7 kun oldin

Meksika

5 $ / soat

Masofaviy Shartnoma Junior Diplom talab qilinmaydi Talab Qilinadigan Til: inglizcha Talab Qilinadigan Til: ispancha Mijozlarni qo‘llab-quvvatlash

Tavsif

Respond to inbound calls from health plan members and representatives
Understand customer needs and communicate professionally
Deliver accurate guidance and assistance related to transportation services
Address questions and concerns patiently, empathetically, and professionally
Record and update customer information accurately
Achieve defined performance and quality standards
Comply with HIPAA and other requirements for protecting health information
Refer transportation and customer service issues to the appropriate leadership team
Engage fully in required training and coaching
Finish all assigned compliance and training courses
Maintain professional conduct and appearance throughout training and ongoing coaching
Keep the camera on during required training and meeting sessions

Talablar

At least six months of inbound contact center experience or transferable healthcare experience
Fluent in both English and Spanish
Strong spoken and written communication abilities
Accurate data-entry skills with close attention to detail
Able to adjust to a fast-paced call-center environment
Comfortable assisting customers who are distressed or facing difficult circumstances
Professional, courteous communication style
Able to work independently while balancing competing priorities
Moderate proficiency with Microsoft Teams, Outlook, and Word
Maintain a professional appearance and professional demeanor
Available to appear on camera during training and required meetings
Able to meet attendance and punctuality standards
Internet download speed of approximately 80–100 Mbps
Internet upload speed of approximately 12–20 Mbps
Quiet, distraction-free workspace during scheduled hours
No competing responsibilities that could disrupt scheduled work hours
Must supply personal work equipment
Windows 11 PC required; Mac computers are not supported
At least 16 GB of RAM
Two monitors
Webcam and wired USB headset
Intel i5 processor or better
Fiber internet connected through wired Ethernet
Backup power solution
Microsoft Teams and Office 365
Submit all resumes in English
Complete every hiring-stage requirement, including the background check

Imtiyozlar

Weekly payment in arrears
Fully remote work from home in Mexico
Independent contractor engagement
Required training and coaching are provided
The selection process may include a cultural-fit assessment

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Healthcare Customer Service Representative - Mexico Remote

Bilingual English-Spanish customer service representative assisting Mexico health plan members with transportation-service inquiries. The role involves inbound calls, accurate data entry, HIPAA compliance, and empathetic issue resolution in a remote setting.

Tavsif

Talablar

Imtiyozlar

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