Resolv Global
Resolv Global
51 – 200 कर्मचारी
B2Bपरामर्शभर्ती
Resolv Global एक बीपीओ और स्टाफिंग कंपनी है, जो व्यवसायों को बड़े पैमाने पर ग्राहक सेवा, तकनीकी सहायता और बैक-ऑफिस संचालन उपलब्ध कराने में मदद करती है। इसकी बहुभाषी टीमें छह डिलीवरी केंद्रों और दूरस्थ स्थानों से काम करती हैं, 18 से अधिक भाषाओं में सहायता प्रदान करती हैं और हाइब्रिड, घर से काम करने तथा 24/7 सेवा मॉडल उपलब्ध कराती हैं। कंपनी कार्यबल विशेषज्ञता और प्रौद्योगिकी का संयोजन करके फॉर्च्यून 500 संगठनों सहित बड़े उद्यम ग्राहकों को अंतरराष्ट्रीय बाजारों में अपने ग्राहकों की सेवा करने में सहायता देती है।

Healthcare Customer Service Representative - Mexico Remote

Bilingual English-Spanish customer service representative assisting Mexico health plan members with transportation-service inquiries. The role involves inbound calls, accurate data entry, HIPAA compliance, and empathetic issue resolution in a remote setting.

विवरण

  • Respond to inbound calls from health plan members and representatives
  • Understand customer needs and communicate professionally
  • Deliver accurate guidance and assistance related to transportation services
  • Address questions and concerns patiently, empathetically, and professionally
  • Record and update customer information accurately
  • Achieve defined performance and quality standards
  • Comply with HIPAA and other requirements for protecting health information
  • Refer transportation and customer service issues to the appropriate leadership team
  • Engage fully in required training and coaching
  • Finish all assigned compliance and training courses
  • Maintain professional conduct and appearance throughout training and ongoing coaching
  • Keep the camera on during required training and meeting sessions

आवश्यकताएँ

  • At least six months of inbound contact center experience or transferable healthcare experience
  • Fluent in both English and Spanish
  • Strong spoken and written communication abilities
  • Accurate data-entry skills with close attention to detail
  • Able to adjust to a fast-paced call-center environment
  • Comfortable assisting customers who are distressed or facing difficult circumstances
  • Professional, courteous communication style
  • Able to work independently while balancing competing priorities
  • Moderate proficiency with Microsoft Teams, Outlook, and Word
  • Maintain a professional appearance and professional demeanor
  • Available to appear on camera during training and required meetings
  • Able to meet attendance and punctuality standards
  • Internet download speed of approximately 80–100 Mbps
  • Internet upload speed of approximately 12–20 Mbps
  • Quiet, distraction-free workspace during scheduled hours
  • No competing responsibilities that could disrupt scheduled work hours
  • Must supply personal work equipment
  • Windows 11 PC required; Mac computers are not supported
  • At least 16 GB of RAM
  • Two monitors
  • Webcam and wired USB headset
  • Intel i5 processor or better
  • Fiber internet connected through wired Ethernet
  • Backup power solution
  • Microsoft Teams and Office 365
  • Submit all resumes in English
  • Complete every hiring-stage requirement, including the background check

लाभ

  • Weekly payment in arrears
  • Fully remote work from home in Mexico
  • Independent contractor engagement
  • Required training and coaching are provided
  • The selection process may include a cultural-fit assessment

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