Vehlo
Vehlo
501 – 1 000 Xodimlar
AvtomobilsozlikKonsaltingLogistika

Vehlo avtomobillarga xizmat ko‘rsatish bizneslari, jumladan dilerlik markazlarining servis bo‘limlari va mustaqil avtomobil ta’mirlash ustaxonalari uchun sohaga ixtisoslashgan dasturiy ta’minot hamda to‘lov yechimlarini ishlab chiqadi. Uning platformasi asosiy ustaxona ish jarayonlarini birlashtirib, jamoalarga texnik xodimlar unumdorligini oshirish, ta’mirlash buyurtmalarini boshqarish va allaqachon foydalanayotgan tizimlari bilan samaraliroq ishlashga yordam beradi.

Operatsion dasturiy ta’minot bilan bir qatorda, Vehlo to‘lovlarni qayta ishlash, iste’molchilarni moliyalashtirish va kapital kreditlash xizmatlarini ham qo‘llab-quvvatlaydi. Kompaniya mahsulotlari avtomobilsozlik sohasidagi tajriba asosida shakllantiriladi va xizmat ko‘rsatish bizneslarining yanada ravon ishlashi, mijozlar bilan munosabatlarini mustahkamlashi hamda daromad ko‘rsatkichlarini yaxshilashiga yordam berish uchun ishlab chiqilgan.

Remote Customer Support Specialist, Shop Boss

Support Vehlo customers using its auto repair shop software by resolving application, configuration, and workflow issues. Assist users through phone, email, chat, and screen sharing.

Tavsif

  • Deliver frontline technical support through phone, email, chat, and screen sharing.
  • Investigate and resolve application, configuration, and workflow problems with care and efficiency.
  • Collect issue details, reproduce problems when possible, and record clear case notes.
  • Refer complex or recurring problems to Product, Engineering, and Customer Success with steps to reproduce, impact, and customer context.
  • Show users effective product practices.
  • Spot product gaps and emerging issue patterns.
  • Help improve support documentation and processes.

Talablar

  • 1–2 years in technical support, customer support, or helpdesk work in a SaaS, software, or technology-enabled environment.
  • Strong troubleshooting and problem-solving skills, including structured investigation and root-cause analysis.
  • Clear written and spoken communication, with the ability to explain technical topics to non-technical users.
  • Experience with ticketing and support platforms such as Zendesk, Jira, Salesforce, or similar tools.
  • Ability to handle several cases at once, set priorities, and meet response and resolution targets in a fast-paced setting.
  • Preferred: Experience supporting automotive software, point-of-sale systems, or shop management software.
  • Preferred: Familiarity with web applications, APIs, integrations, or data workflows.
  • Preferred: Experience with screen-sharing and remote support tools.
  • Preferred: Exposure to SQL, reporting tools, log analysis, or other technical diagnostic tools.
  • Preferred: Experience in a metrics-focused support team and familiarity with CSAT, SLAs, first-contact resolution, or backlog management.

Imtiyozlar

  • Comprehensive benefits package.
  • Opportunities to make an impact, grow, and receive recognition and rewards.

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