Vehlo
Vehlo

Vehlo автокөлікке қызмет көрсету бизнесіне, соның ішінде дилерлік орталықтардың сервистік бөлімдері мен тәуелсіз авто жөндеу шеберханаларына арналған салалық бағдарламалық жасақтама мен төлем шешімдерін әзірлейді. Оның платформасы негізгі жұмыс үдерістерін біріктіріп, командаларға техник мамандарының өнімділігін арттыруға, жөндеу тапсырыстарын басқаруға және бұрыннан қолданып жүрген жүйелерімен тиімдірек жұмыс істеуге көмектеседі.

Операциялық бағдарламалық жасақтамамен қатар, Vehlo төлемдерді өңдеу, тұтынушылық қаржыландыру және капиталдық қарыз беру қызметтерін қолдайды. Компанияның өнімдері автокөлік саласындағы тәжірибеге сүйеніп жасалады және қызмет көрсету бизнесінің жұмысын оңтайландыруға, клиенттермен қарым-қатынасты нығайтуға әрі кіріс нәтижелерін жақсартуға бағытталған.

Remote Customer Support Specialist, Shop Boss

Support Vehlo customers using its auto repair shop software by resolving application, configuration, and workflow issues. Assist users through phone, email, chat, and screen sharing.

Сипаттама

  • Deliver frontline technical support through phone, email, chat, and screen sharing.
  • Investigate and resolve application, configuration, and workflow problems with care and efficiency.
  • Collect issue details, reproduce problems when possible, and record clear case notes.
  • Refer complex or recurring problems to Product, Engineering, and Customer Success with steps to reproduce, impact, and customer context.
  • Show users effective product practices.
  • Spot product gaps and emerging issue patterns.
  • Help improve support documentation and processes.

Талаптар

  • 1–2 years in technical support, customer support, or helpdesk work in a SaaS, software, or technology-enabled environment.
  • Strong troubleshooting and problem-solving skills, including structured investigation and root-cause analysis.
  • Clear written and spoken communication, with the ability to explain technical topics to non-technical users.
  • Experience with ticketing and support platforms such as Zendesk, Jira, Salesforce, or similar tools.
  • Ability to handle several cases at once, set priorities, and meet response and resolution targets in a fast-paced setting.
  • Preferred: Experience supporting automotive software, point-of-sale systems, or shop management software.
  • Preferred: Familiarity with web applications, APIs, integrations, or data workflows.
  • Preferred: Experience with screen-sharing and remote support tools.
  • Preferred: Exposure to SQL, reporting tools, log analysis, or other technical diagnostic tools.
  • Preferred: Experience in a metrics-focused support team and familiarity with CSAT, SLAs, first-contact resolution, or backlog management.

Артықшылықтар

  • Comprehensive benefits package.
  • Opportunities to make an impact, grow, and receive recognition and rewards.

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