Vehlo
Vehlo
501 – 1,000 Employees
AutomotiveConsultingLogistics

Vehlo develops industry-focused software and payment solutions for vehicle service businesses, including dealership service departments and independent auto repair shops. Its platform brings core shop workflows together to help teams improve technician productivity, manage repair orders, and work more effectively with the systems they already use.

Alongside operational software, Vehlo supports payment processing, consumer financing, and capital lending. The company’s products are shaped by automotive industry experience and are designed to help service businesses run more smoothly, strengthen customer relationships, and improve revenue performance.

Remote Customer Support Specialist, Shop Boss

Support Vehlo customers using its auto repair shop software by resolving application, configuration, and workflow issues. Assist users through phone, email, chat, and screen sharing.

Description

  • Deliver frontline technical support through phone, email, chat, and screen sharing.
  • Investigate and resolve application, configuration, and workflow problems with care and efficiency.
  • Collect issue details, reproduce problems when possible, and record clear case notes.
  • Refer complex or recurring problems to Product, Engineering, and Customer Success with steps to reproduce, impact, and customer context.
  • Show users effective product practices.
  • Spot product gaps and emerging issue patterns.
  • Help improve support documentation and processes.

Requirements

  • 1–2 years in technical support, customer support, or helpdesk work in a SaaS, software, or technology-enabled environment.
  • Strong troubleshooting and problem-solving skills, including structured investigation and root-cause analysis.
  • Clear written and spoken communication, with the ability to explain technical topics to non-technical users.
  • Experience with ticketing and support platforms such as Zendesk, Jira, Salesforce, or similar tools.
  • Ability to handle several cases at once, set priorities, and meet response and resolution targets in a fast-paced setting.
  • Preferred: Experience supporting automotive software, point-of-sale systems, or shop management software.
  • Preferred: Familiarity with web applications, APIs, integrations, or data workflows.
  • Preferred: Experience with screen-sharing and remote support tools.
  • Preferred: Exposure to SQL, reporting tools, log analysis, or other technical diagnostic tools.
  • Preferred: Experience in a metrics-focused support team and familiarity with CSAT, SLAs, first-contact resolution, or backlog management.

Benefits

  • Comprehensive benefits package.
  • Opportunities to make an impact, grow, and receive recognition and rewards.

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