Vehlo
Vehlo

Vehlo dezvoltă software și soluții de plată dedicate companiilor care oferă servicii pentru vehicule, inclusiv departamentelor de service ale reprezentanțelor auto și atelierelor independente de reparații auto. Platforma sa reunește principalele fluxuri de lucru ale atelierelor, ajutând echipele să îmbunătățească productivitatea tehnicienilor, să gestioneze comenzile de reparații și să lucreze mai eficient cu sistemele pe care le folosesc deja.

Pe lângă software-ul operațional, Vehlo oferă suport pentru procesarea plăților, finanțarea consumatorilor și acordarea de capital. Produsele companiei se bazează pe experiența sa în industria auto și sunt concepute pentru a ajuta companiile de servicii pentru vehicule să funcționeze mai eficient, să consolideze relațiile cu clienții și să își îmbunătățească performanța veniturilor.

Remote Customer Support Specialist, Shop Boss

Support Vehlo customers using its auto repair shop software by resolving application, configuration, and workflow issues. Assist users through phone, email, chat, and screen sharing.

Descriere

  • Deliver frontline technical support through phone, email, chat, and screen sharing.
  • Investigate and resolve application, configuration, and workflow problems with care and efficiency.
  • Collect issue details, reproduce problems when possible, and record clear case notes.
  • Refer complex or recurring problems to Product, Engineering, and Customer Success with steps to reproduce, impact, and customer context.
  • Show users effective product practices.
  • Spot product gaps and emerging issue patterns.
  • Help improve support documentation and processes.

Cerințe

  • 1–2 years in technical support, customer support, or helpdesk work in a SaaS, software, or technology-enabled environment.
  • Strong troubleshooting and problem-solving skills, including structured investigation and root-cause analysis.
  • Clear written and spoken communication, with the ability to explain technical topics to non-technical users.
  • Experience with ticketing and support platforms such as Zendesk, Jira, Salesforce, or similar tools.
  • Ability to handle several cases at once, set priorities, and meet response and resolution targets in a fast-paced setting.
  • Preferred: Experience supporting automotive software, point-of-sale systems, or shop management software.
  • Preferred: Familiarity with web applications, APIs, integrations, or data workflows.
  • Preferred: Experience with screen-sharing and remote support tools.
  • Preferred: Exposure to SQL, reporting tools, log analysis, or other technical diagnostic tools.
  • Preferred: Experience in a metrics-focused support team and familiarity with CSAT, SLAs, first-contact resolution, or backlog management.

Beneficii

  • Comprehensive benefits package.
  • Opportunities to make an impact, grow, and receive recognition and rewards.

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