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Vehlo
Vehlo
501 – 1000 Darbinieki
AutobūveKonsultācijasLoģistika

Vehlo izstrādā nozares vajadzībām pielāgotu programmatūru un maksājumu risinājumus transportlīdzekļu servisa uzņēmumiem, tostarp automobiļu tirgotāju servisa nodaļām un neatkarīgām autoservisa darbnīcām. Tās platforma apvieno galvenos darbnīcu darba procesus, palīdzot komandām uzlabot tehniķu produktivitāti, pārvaldīt remonta pasūtījumus un efektīvāk strādāt ar sistēmām, ko tās jau izmanto.

Papildus darbības programmatūrai Vehlo nodrošina maksājumu apstrādi, patērētāju finansēšanu un kapitāla aizdevumus. Uzņēmuma produkti balstās uz pieredzi autobūves nozarē un ir izstrādāti, lai palīdzētu servisa uzņēmumiem strādāt raitāk, stiprināt attiecības ar klientiem un uzlabot ieņēmumu rezultātus.

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Vakances uzņēmumā

Remote Customer Support Specialist, Shop Boss

Support Vehlo customers using its auto repair shop software by resolving application, configuration, and workflow issues. Assist users through phone, email, chat, and screen sharing.

USAmerikas Savienotās ValstisTNTenesīAttālinātiPilna slodzeJaunākais speciālistsGrāds nav nepieciešamsNepieciešamā Valoda: angļuKlientu atbalsts
SQL

Apraksts

  • Deliver frontline technical support through phone, email, chat, and screen sharing.
  • Investigate and resolve application, configuration, and workflow problems with care and efficiency.
  • Collect issue details, reproduce problems when possible, and record clear case notes.
  • Refer complex or recurring problems to Product, Engineering, and Customer Success with steps to reproduce, impact, and customer context.
  • Show users effective product practices.
  • Spot product gaps and emerging issue patterns.
  • Help improve support documentation and processes.

Prasības

  • 1–2 years in technical support, customer support, or helpdesk work in a SaaS, software, or technology-enabled environment.
  • Strong troubleshooting and problem-solving skills, including structured investigation and root-cause analysis.
  • Clear written and spoken communication, with the ability to explain technical topics to non-technical users.
  • Experience with ticketing and support platforms such as Zendesk, Jira, Salesforce, or similar tools.
  • Ability to handle several cases at once, set priorities, and meet response and resolution targets in a fast-paced setting.
  • Preferred: Experience supporting automotive software, point-of-sale systems, or shop management software.
  • Preferred: Familiarity with web applications, APIs, integrations, or data workflows.
  • Preferred: Experience with screen-sharing and remote support tools.
  • Preferred: Exposure to SQL, reporting tools, log analysis, or other technical diagnostic tools.
  • Preferred: Experience in a metrics-focused support team and familiarity with CSAT, SLAs, first-contact resolution, or backlog management.

Priekšrocības

  • Comprehensive benefits package.
  • Opportunities to make an impact, grow, and receive recognition and rewards.

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