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Dropbox
Dropbox
1.001 – 5.000 Angajați
Sponsor pentru viza H1BConsultanțăIndustria prelucrătoareLogistică
Dropbox este o companie de colaborare și gestionare a fișierelor în cloud, axată pe sprijinirea persoanelor și organizațiilor pentru a stoca, partaja, revizui și accesa conținut de pe mai multe dispozitive. Platforma sa oferă funcții pentru colaborarea la documente, revizuirea videoclipurilor, copii de siguranță automate, programare asistată de inteligență artificială, integrări pentru productivitate și controale de securitate concepute să protejeze fișierele împotriva modificărilor neautorizate. Dropbox deservește echipe și funcții precum vânzările, marketingul și educația, cu aplicații în consultanță, producție și logistică. Profilul companiei este relevant pentru profesioniștii care explorează oportunități în software, servicii cloud, tehnologii de colaborare și operațiuni de afaceri conexe.
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Locurile de muncă ale companiei

Customer Success Manager, Japanese and Korean Speaking (Japan Remote)

Lead customer strategy, adoption, renewals, and growth for Dropbox accounts across Japan and Korea. Advise executive, business, and technical stakeholders in Japanese, Korean, and English.

JPJaponiaRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăLimbă Obligatorie: japonezăLimbă Obligatorie: coreeanăManager de succes al cliențilorSuccesul clienților

Descriere

  • Manage post-sale customer strategy and relationships across an assigned portfolio.
  • Increase product adoption, customer value, retention, growth, and Net Revenue Retention.
  • Act as a trusted advisor to executive sponsors, business leaders, technical administrators, and other key stakeholders.
  • Build product expertise and advise customers on Dropbox capabilities, security, configuration, integrations, governance, and workflows.
  • Convert customer business and technical needs into use cases, recommendations, and actionable product feedback.
  • Lead product education, use-case planning, Success Business Reviews, and value-focused renewal conversations.
  • Work with Sales and cross-functional partners on account plans, obstacles, renewal risks, and expansion opportunities.
  • Represent the customer perspective by applying feedback, usage data, and business context to improve playbooks and best practices.

Cerințe

  • At least four years of experience in B2B SaaS Customer Success, Account Management, Solutions Consulting, Professional Services, or a similar customer-facing position.
  • Commercial and business acumen, with willingness to develop ownership of assigned customer renewals beginning in 2027.
  • Technical aptitude and curiosity about products, including the ability to learn SaaS platforms, customer environments, configurations, and workflows.
  • Ability to develop relationships throughout customer organizations and manage a portfolio spanning Japan and Korea.
  • Strong analytical and problem-solving abilities grounded in customer insights, usage data, and business context.
  • Ability to learn quickly, work through ambiguity, take ownership, and collaborate across functions.
  • Bachelor's degree or equivalent practical experience.
  • Fluent written and spoken Japanese, including professional business communication.
  • Business-level Korean and English proficiency.
  • Ability to work with customers in Japanese and Korean while collaborating with global teams in English.
  • Willingness to travel for customer meetings in Japan and Korea, as well as international company offsites and sales kickoffs.

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