LogoFresh Jobs Ahead
Motorola Solutions
Motorola Solutions
Sponsor pentru viza H1BAsistență medicalăConsultanțăLogistică
Motorola Solutions dezvoltă tehnologii pentru siguranță publică, securitate și comunicații esențiale. Portofoliul său include radiouri profesionale P25 și DMR pentru misiuni critice, dispozitive de bandă largă, soluții de securitate video bazate pe inteligență artificială, soluții pentru centre de comandă și servicii de asistență gestionată. Compania deservește organizații din domeniul siguranței publice, al aplicării legii, al educației, al asistenței medicale și din alte sectoare în care coordonarea fiabilă și reacția rapidă sunt esențiale. Soluțiile sale sunt concepute pentru a ajuta echipele să rămână conectate, să înțeleagă evoluția situațiilor și să ia decizii informate în medii solicitante.
LinkedIn
Locurile de muncă ale companiei

Remote Video Customer Support Manager, Northeastern U.S.

Manage Motorola Solutions’ Mobile Video and Vehicle Intelligence service contracts across the northeastern United States. Lead service delivery, renewals, technical escalations, and customer satisfaction.

USStatele Unite ale AmericiiMDMarylandPAPennsylvaniaVAVirginiaWVVirginia de Vest
85.000 $ – 90.000 $ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți
Oracle

Descriere

  • Oversee customer contracts and relationships for Mobile Video, Vehicle Intelligence, and other video solutions.
  • Ensure contractual commitments are met, service is delivered, and Service Level Agreements are followed.
  • Coordinate resources to resolve complex customer issues and shorten resolution times.
  • Act as the primary contact for contract management.
  • Manage service agreements, field deployments, case handling, and escalations.
  • Maintain service scope and clarify customers’ responsibilities for service delivery.
  • Build trusted service relationships and advise customers.
  • Promote consistent service practices and levels, and ensure corrective actions are completed.
  • Coordinate technical changes, releases, customer requests, field change orders, reconfigurations, upgrades, and implementation plans.
  • Oversee complex service issues, technical implementations, product quality concerns, and related work.
  • Report technical performance and review outstanding service requests.
  • Align account teams and technical staff with agreed scope, deliverables, and outcomes.
  • Keep operational records, including Customer Support Plans and Service Provider Statements of Work.
  • Manage contract renewals, inventory records, Statements of Work, Customer Support Plans, and third-party vendor pricing changes.
  • Coordinate the handoff from project implementation to warranty support and ongoing service delivery.
  • Stay informed about applicable legal and regulatory data-security requirements.
  • Work with Sales, Product, Engineering, Deployment, Customer Success, customer service, onsite service, and support teams.
  • Identify opportunities to expand services through upselling and cross-selling.

Cerințe

  • At least five years of successful lifecycle sustainment account management experience, or five years in customer support or customer account management involving Mobile Video, Vehicle Intelligence, or other video solutions.
  • Understanding of Motorola Solutions products and services.
  • Familiarity with Oracle, SCDR, and Q2SC contract-management tools.
  • Strong working knowledge of CMSO and Network Operations Center offerings and procedures.
  • Strong written and verbal communication skills.
  • Familiarity with forecasting and business fundamentals related to costs, revenue, and margins.
  • Ability to meet contract renewal and service growth targets.
  • Sales ability, including building customer relationships, presenting solutions, and closing service-support opportunities.
  • Ability to learn service offerings, develop proposals, present to customers, and build collaborative strategies.
  • Experience with Google Suite and Microsoft business software.
  • High school diploma, associate degree, or bachelor’s degree in Business, Communication, Management, or Technology, or at least five years of Customer Service Management experience.
  • Ability to obtain background clearance when required by government customers.
  • Authorization to work indefinitely in the United States; the employer does not sponsor work permits.

Beneficii

  • Incentive bonus plans
  • Medical, dental, and vision coverage
  • 401(k) with company match
  • 10 paid holidays
  • Paid time off packages
  • Employee stock purchase plan
  • Paid parental and family leave
  • Referral payment plan
  • Travel opportunity of 25–50%

Locuri de muncă similare

Verily

Customer Success Manager, Clinical Research Sites

Verily
1.001 – 5.000 Angajați
Sponsor pentru viza H1BAsistență medicalăConsultanțăInteligență artificială
USStatele Unite ale Americii
90.000 $ – 136.000 $ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Manage customer relationships, product adoption, retention, and renewals for Verily’s clinical trial management platform. Support healthcare and clinical research customers remotely across the United States.

Deschide
Vatica Health

Director of Customer Success, Healthcare SaaS

Vatica Health
201 – 500 Angajați
Asigurare de sănătateAsistență medicalăSaaS
USStatele Unite ale Americii
195.000 $ – 217.000 $ / an
RemoteNormă întreagăLiderLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Lead strategic account success, retention, and growth for Vatica Health and Cozeva. Connect risk adjustment and quality solutions to enterprise healthcare priorities and measurable outcomes.

Deschide
CargoSprint

Customer Success Representative – CargoSprint Platform

CargoSprint
201 – 500 Angajați
Sponsor pentru viza H1BComerț electronicLogisticăTransport
MXMexicHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților
PMP

Support CargoSprint’s digital cargo platform and VIP customers by resolving production issues and coordinating with engineering teams. Use customer insights and performance data to improve cargo systems, service processes, and client relationships.

Deschide