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Verily
Verily
1.001 – 5.000 Angajați
Sponsor pentru viza H1BAsistență medicalăConsultanțăInteligență artificială
Verily este o companie de medicină de precizie bazată pe inteligență artificială, care activează în domeniile asistenței medicale, cercetării clinice și inteligenței artificiale. Software-ul și modelele sale sprijină îngrijirea mai predictivă și mai personalizată prin instrumente precum Verily Me, fluxuri de lucru pentru clinicieni și soluții de îngrijire care contribuie la implicarea membrilor și la orientarea acestora către obiectivele lor de sănătate. Verily dezvoltă, de asemenea, produse de cercetare care organizează și standardizează date clinice multimodale și date din lumea reală în formate native FHIR, ajutând echipele să avanseze studiile clinice și să genereze informații utile. Compania își dezvoltă produsele cu accent pe siguranța clinică și de reglementare, inclusiv pentru fluxurile de lucru din îngrijire și cercetare bazate pe inteligență artificială.
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Locurile de muncă ale companiei

Customer Success Manager, Clinical Research Sites

Manage customer relationships, product adoption, retention, and renewals for Verily’s clinical trial management platform. Support healthcare and clinical research customers remotely across the United States.

USStatele Unite ale Americii
90.000 $ – 136.000 $ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Manage post-sale relationships with a portfolio of Verily Viewpoint Site CTMS customers.
  • Onboard and train new users and stakeholders.
  • Grow product adoption and monitor customer health proactively.
  • Build long-term retention and identify growth opportunities.
  • Handle customer renewals and contract discussions.
  • Build trusted relationships with executive sponsors, operational leaders, and end users.
  • Understand customer objectives and help them get more value from Verily Viewpoint Site CTMS.
  • Work with Sales, Product, Engineering, Support, and Learning teams to represent customer needs, address challenges, and improve the customer experience.
  • Lead regular business reviews and create tailored account plans.
  • Oversee implementation, end-user training, and adoption planning.
  • Manage renewals from start to finish, including contract negotiations, expansion opportunities, and forecasting.
  • Share customer feedback, resolve escalations, and verify new feature functionality.
  • Track customer health using metrics such as product usage, support tickets, and protocol volume.
  • Keep CRM records and playbooks accurate.

Cerințe

  • Bachelor’s degree or an equivalent combination of education and relevant experience.
  • At least three years of experience in Customer Success, Account Management, Client Services, Clinical Research, or Healthcare Technology.
  • A track record of managing customer relationships, engaging executive and operational stakeholders, and driving retention and renewals.
  • Strong communication, presentation, problem-solving, and cross-functional organizational skills.
  • Ability to manage multiple priorities and accounts in a fast-paced environment.
  • Experience with SaaS, healthcare technology, clinical research operations, site workflows, or CTMS is preferred.
  • Experience supporting enterprise healthcare organizations, IDNs, or AMCs is preferred.
  • Hands-on experience with contract negotiation, pricing exceptions, deal desk processes, and renewal forecasting is preferred.
  • Familiarity with customer health metrics, structured account planning, and proactive adoption strategies is preferred.
  • Must be able to work in the United States without requiring employer-sponsored work authorization now or in the future.

Beneficii

  • Bonus
  • Equity
  • Benefits

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USStatele Unite ale AmericiiALAlabamaCTConnecticutFLFloridaKYKentuckyMDMarylandMAMassachusettsMIMichiganMSMississippiNHNew HampshireNJNew JerseyNCCarolina de NordPAPennsylvaniaRIRhode IslandSCCarolina de SudTNTennesseeTXTexasVAVirginiaRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți

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