Verily
Verily
Verily — денсаулық сақтау, клиникалық зерттеулер және жасанды интеллект салаларында жұмыс істейтін, жасанды интеллектке негізделген дәл медицина компаниясы. Оның бағдарламалық жасақтамасы мен модельдері Verily Me, медицина мамандарына арналған жұмыс процестері және қызмет алушыларды үдеріске тартуға әрі денсаулық мақсаттарына жетуге бағыт беруге көмектесетін медициналық қызмет шешімдері сияқты құралдар арқылы болжамы дәлірек әрі жекелендірілген медициналық көмекті қолдайды. Сонымен қатар Verily көпмодальды клиникалық және нақты әлем деректерін FHIR негізіндегі форматтарда ұйымдастырып, стандарттайтын зерттеу өнімдерін әзірлейді. Бұл өнімдер командаларға клиникалық сынақтарды ілгерілетуге және жаңа түсініктер алуға көмектеседі. Компания жасанды интеллект қолданылатын медициналық көмек пен зерттеу процестерін қоса алғанда, клиникалық және реттеушілік қауіпсіздікке басымдық бере отырып жұмыс істейді.

Customer Success Manager, Clinical Research Sites

Manage customer relationships, product adoption, retention, and renewals for Verily’s clinical trial management platform. Support healthcare and clinical research customers remotely across the United States.

Сипаттама

  • Manage post-sale relationships with a portfolio of Verily Viewpoint Site CTMS customers.
  • Onboard and train new users and stakeholders.
  • Grow product adoption and monitor customer health proactively.
  • Build long-term retention and identify growth opportunities.
  • Handle customer renewals and contract discussions.
  • Build trusted relationships with executive sponsors, operational leaders, and end users.
  • Understand customer objectives and help them get more value from Verily Viewpoint Site CTMS.
  • Work with Sales, Product, Engineering, Support, and Learning teams to represent customer needs, address challenges, and improve the customer experience.
  • Lead regular business reviews and create tailored account plans.
  • Oversee implementation, end-user training, and adoption planning.
  • Manage renewals from start to finish, including contract negotiations, expansion opportunities, and forecasting.
  • Share customer feedback, resolve escalations, and verify new feature functionality.
  • Track customer health using metrics such as product usage, support tickets, and protocol volume.
  • Keep CRM records and playbooks accurate.

Талаптар

  • Bachelor’s degree or an equivalent combination of education and relevant experience.
  • At least three years of experience in Customer Success, Account Management, Client Services, Clinical Research, or Healthcare Technology.
  • A track record of managing customer relationships, engaging executive and operational stakeholders, and driving retention and renewals.
  • Strong communication, presentation, problem-solving, and cross-functional organizational skills.
  • Ability to manage multiple priorities and accounts in a fast-paced environment.
  • Experience with SaaS, healthcare technology, clinical research operations, site workflows, or CTMS is preferred.
  • Experience supporting enterprise healthcare organizations, IDNs, or AMCs is preferred.
  • Hands-on experience with contract negotiation, pricing exceptions, deal desk processes, and renewal forecasting is preferred.
  • Familiarity with customer health metrics, structured account planning, and proactive adoption strategies is preferred.
  • Must be able to work in the United States without requiring employer-sponsored work authorization now or in the future.

Артықшылықтар

  • Bonus
  • Equity
  • Benefits

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