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Verily
Verily
1001 – 5000 Zaposleni
Sponzor vizuma H1BSvetovanjeUmetna inteligencaZdravstveno varstvo
Verily je podjetje za precizno zdravstvo, ki temelji na umetni inteligenci ter deluje na področjih zdravstva, kliničnih raziskav in umetne inteligence. Njegova programska oprema in modeli podpirajo bolj predvidljivo in prilagojeno zdravstveno oskrbo z orodji, kot so Verily Me, delovni procesi za zdravstvene delavce in rešitve za oskrbo, ki pomagajo vključevati člane ter jih usmerjati pri doseganju zdravstvenih ciljev. Verily razvija tudi raziskovalne izdelke, ki organizirajo in standardizirajo multimodalne klinične podatke ter podatke iz resničnega sveta v formatih, zasnovanih za FHIR, s čimer ekipam pomagajo napredovati pri kliničnih preskušanjih in pridobivati spoznanja. Podjetje pri razvoju daje poudarek klinični in regulativni varnosti, tudi pri delovnih procesih oskrbe in raziskav, ki podpirajo umetno inteligenco.
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Delovna mesta v podjetju

Customer Success Manager, Clinical Research Sites

Manage customer relationships, product adoption, retention, and renewals for Verily’s clinical trial management platform. Support healthcare and clinical research customers remotely across the United States.

USZdružene države Amerike
90.000 $ – 136.000 $ / leto
Na daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaUspeh strankVodja uspeha strank

Opis

  • Manage post-sale relationships with a portfolio of Verily Viewpoint Site CTMS customers.
  • Onboard and train new users and stakeholders.
  • Grow product adoption and monitor customer health proactively.
  • Build long-term retention and identify growth opportunities.
  • Handle customer renewals and contract discussions.
  • Build trusted relationships with executive sponsors, operational leaders, and end users.
  • Understand customer objectives and help them get more value from Verily Viewpoint Site CTMS.
  • Work with Sales, Product, Engineering, Support, and Learning teams to represent customer needs, address challenges, and improve the customer experience.
  • Lead regular business reviews and create tailored account plans.
  • Oversee implementation, end-user training, and adoption planning.
  • Manage renewals from start to finish, including contract negotiations, expansion opportunities, and forecasting.
  • Share customer feedback, resolve escalations, and verify new feature functionality.
  • Track customer health using metrics such as product usage, support tickets, and protocol volume.
  • Keep CRM records and playbooks accurate.

Zahteve

  • Bachelor’s degree or an equivalent combination of education and relevant experience.
  • At least three years of experience in Customer Success, Account Management, Client Services, Clinical Research, or Healthcare Technology.
  • A track record of managing customer relationships, engaging executive and operational stakeholders, and driving retention and renewals.
  • Strong communication, presentation, problem-solving, and cross-functional organizational skills.
  • Ability to manage multiple priorities and accounts in a fast-paced environment.
  • Experience with SaaS, healthcare technology, clinical research operations, site workflows, or CTMS is preferred.
  • Experience supporting enterprise healthcare organizations, IDNs, or AMCs is preferred.
  • Hands-on experience with contract negotiation, pricing exceptions, deal desk processes, and renewal forecasting is preferred.
  • Familiarity with customer health metrics, structured account planning, and proactive adoption strategies is preferred.
  • Must be able to work in the United States without requiring employer-sponsored work authorization now or in the future.

Ugodnosti

  • Bonus
  • Equity
  • Benefits

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