
Client Experience Specialist
Magic, IncManage relationships between clients and assistants on Magic’s remote talent platform. Reduce churn, respond to 30+ daily tickets, and coordinate onboarding and follow-ups.


Manage relationships between clients and assistants on Magic’s remote talent platform. Reduce churn, respond to 30+ daily tickets, and coordinate onboarding and follow-ups.

Lead support for M&G’s accounting, consolidation, and reconciliation platforms. Drive service resilience, governance, automation, and transformation across its India digital hub.

Lead a data domain that supports Marsh’s enterprise data products for risk and business consulting. Govern domain data, encourage adoption, and deliver measurable value across analytics and AI.

Customer Relations Advisor at Castorama, a French home improvement retailer. Coordinates services, supports customers, and helps ensure products are available in store.

Lead Sonova’s AudioNova hearing-care operations across Washington, overseeing sales performance, clinic growth, compliance, and team development. The role focuses on customer-centered care and regional leadership.

Lead blended learning design for Marsh McLennan, creating instructional content, workshops, and learning strategies for hybrid delivery. Shape learning experiences across formats, from needs analysis and content development to evaluation and improvement.

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Lead key-account teams and shape integrated media strategies at Havas Media Germany. Drive client growth through cross-channel recommendations and new-business pitches.

Lead high-touch service and onboarding for BNY’s institutional banking clients, building executive relationships and owning service quality. Oversee service commitments, escalations, and cross-functional work to resolve client issues.

Lead teams and strategic client accounts at Havas Media Germany, an integrated media agency. Shape digital media strategies, client recommendations, and opportunities for business growth.