Magic, Inc. je podjetje B2B za produktivnost, ki podjetjem pomaga širiti njihovo poslovanje s preverjenimi strokovnjaki za delo na daljavo. Njegove storitve vključujejo virtualno asistenco, podporo strankam, pridobivanje prodajnih potencialnih strank in razporejanje, pri čemer združujejo avtomatizacijo s človeškim strokovnim znanjem, da ponavljajoče se poslovne naloge postanejo učinkovitejše.
Client Experience Specialist
Manage relationships between clients and assistants on Magic’s remote talent platform. Reduce churn, respond to 30+ daily tickets, and coordinate onboarding and follow-ups.
Opis
- Manage a portfolio of client-assistant relationships, learning each client’s goals, workflows, and account health.
- Run onboarding sessions, 30-day check-ins, and ongoing follow-ups.
- Support assistants with coaching and feedback, and escalate their needs when needed.
- Spot churn risks and lead conversations to win clients back.
- Handle more than 30 support tickets each day with prompt, tailored responses.
- Record all client interactions in HubSpot.
- Work with Operations, Finance, and Engineering to resolve issues outside your direct remit.
- Manage client relationships after the sale and help ensure successful client-assistant pairings.
Zahteve
- At least three years of client-facing experience in customer support, account management, or retention; experience with US clients is strongly preferred.
- Demonstrated ability to manage several active relationships or accounts at once while keeping track of all follow-ups.
- Fluent written and spoken English.
- Availability for the night shift, 10 PM–7 AM PHT.
- Previous experience working night shifts.
- Experience with CRM tools; HubSpot is preferred.
- A proactive, solutions-focused approach.
- No absences during the four-week training program, except for documented medical emergencies.
- Score at least 80% on daily assessments and mock calls to continue in training.
Ugodnosti
- Gross monthly package of up to ₱38,000.
- Night shift schedule: 10 PM–7 AM PHT.
- Full training provided.
- Fully remote work.
- Four-week training program.
- Product and skills training, including shadowing and listening to live calls.
- Supervised immersion with live tickets and onboarding.
- Work at a company backed by Y Combinator and Sequoia Capital.
- Join a globally distributed workforce.