Senior Executive Assistant, Technology
Ancestry
Support Ancestry’s CTO and Technology vice presidents with executive administration, travel, events, and operational coordination. This full-time, onsite role is based in Draper, Utah.
Open
Verily is an AI-native precision health company working across healthcare, clinical research, and artificial intelligence. Its software and models support more predictive and personalized care through tools such as Verily Me, clinician workflows, and care solutions that help engage members and guide health goals. Verily also develops research products that organize and standardize multimodal clinical and real-world data in FHIR-native formats, helping teams advance clinical trials and generate insights. The company builds with a focus on clinical and regulatory safety, including for AI-enabled care and research workflows.
Customer Success Manager, Clinical Research Sites
Manage customer relationships, product adoption, retention, and renewals for Verily’s clinical trial management platform. Support healthcare and clinical research customers remotely across the United States.
United States$90,000 – $136,000 / year
RemoteFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success ManagerDescription
- Manage post-sale relationships with a portfolio of Verily Viewpoint Site CTMS customers.
- Onboard and train new users and stakeholders.
- Grow product adoption and monitor customer health proactively.
- Build long-term retention and identify growth opportunities.
- Handle customer renewals and contract discussions.
- Build trusted relationships with executive sponsors, operational leaders, and end users.
- Understand customer objectives and help them get more value from Verily Viewpoint Site CTMS.
- Work with Sales, Product, Engineering, Support, and Learning teams to represent customer needs, address challenges, and improve the customer experience.
- Lead regular business reviews and create tailored account plans.
- Oversee implementation, end-user training, and adoption planning.
- Manage renewals from start to finish, including contract negotiations, expansion opportunities, and forecasting.
- Share customer feedback, resolve escalations, and verify new feature functionality.
- Track customer health using metrics such as product usage, support tickets, and protocol volume.
- Keep CRM records and playbooks accurate.
Requirements
- Bachelor’s degree or an equivalent combination of education and relevant experience.
- At least three years of experience in Customer Success, Account Management, Client Services, Clinical Research, or Healthcare Technology.
- A track record of managing customer relationships, engaging executive and operational stakeholders, and driving retention and renewals.
- Strong communication, presentation, problem-solving, and cross-functional organizational skills.
- Ability to manage multiple priorities and accounts in a fast-paced environment.
- Experience with SaaS, healthcare technology, clinical research operations, site workflows, or CTMS is preferred.
- Experience supporting enterprise healthcare organizations, IDNs, or AMCs is preferred.
- Hands-on experience with contract negotiation, pricing exceptions, deal desk processes, and renewal forecasting is preferred.
- Familiarity with customer health metrics, structured account planning, and proactive adoption strategies is preferred.
- Must be able to work in the United States without requiring employer-sponsored work authorization now or in the future.
Benefits
- Bonus
- Equity
- Benefits
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