TDCX oferă soluții pentru experiența clienților, concepute pentru a ajuta companiile să comunice cu clienții lor și să îi sprijine prin mai multe canale. Oferta sa pune accent pe mesageria securizată, care acordă atenție protejării vieții private, permițând totodată participarea în comunități și conversațiile de grup ce mențin interacțiunile organizate și accesibile. Profilul companiei poate fi relevant pentru profesioniștii care explorează oportunități în experiența clienților, serviciile de comunicare și operațiunile conexe de suport pentru afaceri.
Onsite Customer Service Representative in the Philippines
Support TDCX customers across communication channels by resolving issues, closing cases, and strengthening customer satisfaction. TDCX is a global BPO and customer experience solutions provider.
Descriere
- Assist customers through relevant communication channels with helpful, timely support.
- Understand customer needs, investigate issues, and recommend suitable solutions.
- Resolve cases at first contact where possible, and follow up with service partners and internal teams through closure.
- Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and the customer experience.
- Follow established procedures to deliver service that supports high customer satisfaction.
- Build lasting customer relationships through attentive, proactive engagement.
- Carry out other management-assigned duties within the employment category and help implement, maintain, and continually improve TDCX's Quality Management System.
Cerințe
- A diploma or higher qualification in any field; fresh graduates are encouraged to apply.
- Related work experience is preferred, with two years requested for the role.
- Strong time management and motivation to exceed expectations.
- Ability to manage multiple tasks and tailor responses and actions to customer information and needs.
- Strong communication skills, including active listening, empathy, and professional phone etiquette.
- Comfort using computers and multiple systems, with the ability to learn new tools.
- Excellent spoken and written English, as well as the language used in the supported market.
Beneficii
- Attractive pay and perks.
- Comprehensive medical, insurance, and social security coverage.
- Modern, high-quality workspaces.
- Team activities and employee recognition programs.
- Learning and development opportunities to support career growth.
- A positive culture that supports employees' future development.
- Conveniently located workplace with direct public transport links.
- Flexible working arrangements.
- Coaching and mentoring from experienced colleagues.
- Opportunity to join a global company recognized with hundreds of industry awards.