AmeriLife este o organizație independentă de marketing și un consultant de investiții înregistrat, cu sediul în SUA, care deservește sectoarele sănătății, asigurărilor și serviciilor financiare. Compania conectează agenți, consultanți, furnizori de asigurări, organizații de marketing financiar și specialiști din industrie pentru a oferi consumatorilor soluții de sănătate și financiare. Rețeaua sa include peste 300.000 de agenți și consultanți, sprijiniți de tehnologii precum Agent Xcelerator® pentru eficientizarea serviciilor și dezvoltarea afacerilor lor. Echipele AmeriLife activează în distribuția de asigurări, îndrumarea financiară și parteneriatele susținute de tehnologie, concentrându-se pe sprijinirea unei vieți mai lungi și mai sănătoase.
Remote Customer Care Representative — AmeriLife
Support callers with Medicare and insurance questions at AmeriLife, researching issues and resolving requests in a remote call center role. Handle sensitive customer information with care while serving applicants, policyholders, agents, and medical providers.
Descriere
- Respond to customer and internal inquiries by phone with attentive service.
- Research questions and resolve issues using CRM, telephony, web-based, and internal systems.
- Give applicants, policyholders, agents, and medical providers accurate, timely responses.
- Enter data accurately and keep customer and business records current.
- Use product knowledge, company policies, procedures, and resources to meet customer needs.
- Route requests for additional help or escalation, and follow through as needed.
- Stay current on company policies, products, procedures, and processes.
- De-escalate difficult interactions and escalate concerns when appropriate.
- Document customer interactions and actions clearly, objectively, and concisely.
- Safeguard confidential information and follow HIPAA, PHI, and company requirements.
- Meet Customer Care quality standards and performance expectations.
- Support a positive customer experience and a collaborative team environment.
Cerințe
- High school diploma or equivalent.
- Proficiency with computer systems and software.
- Three to five years of customer service experience.
- Excellent spoken and written communication.
- Strong problem-solving and decision-making skills.
- Empathy and patience when handling difficult situations.
- Ability to multitask in a fast-paced setting.
- Careful attention to detail and accuracy.
- Strong active listening, critical thinking, de-escalation, and conflict resolution skills.
- Computer skills that include accurate data entry, business systems, Microsoft Office, and basic spreadsheet functions.
- Reliable, high-speed internet access.
- Ability to securely access company systems while working remotely.
- A quiet, secure, professional workspace free of distractions.
- An appropriate workstation setup.
- Successful completion of a required background check.
- Previous customer service experience is a plus.
- Call center experience is preferred.
- Experience in insurance operations, customer service, or an insurance agency or call center is preferred.
Beneficii
- Paid time off.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Retirement savings plan.
- Disability insurance.
- Life insurance.
- Company-provided computer, headset, required software, and systems.
- Remote work arrangement.