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AmeriLife
AmeriLife
1,001 – 5,000 Employees
ConsultingFinanceHealthcare
AmeriLife is a U.S.-based independent marketing organization and registered investment advisor serving the healthcare, insurance, and financial services sectors. The company connects agents, advisors, carriers, financial marketing organizations, and industry specialists to deliver health and financial solutions to consumers. Its network includes more than 300,000 agents and advisors, supported by technology such as Agent Xcelerator® to streamline service and help build their businesses. AmeriLife’s teams work across insurance distribution, financial guidance, and technology-enabled partnerships focused on supporting longer, healthier lives.
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Remote Customer Care Representative — AmeriLife

Support callers with Medicare and insurance questions at AmeriLife, researching issues and resolving requests in a remote call center role. Handle sensitive customer information with care while serving applicants, policyholders, agents, and medical providers.

USUnited StatesALAlabamaCTConnecticutFLFloridaKYKentuckyMDMarylandMAMassachusettsMIMichiganMSMississippiNHNew HampshireNJNew JerseyNCNorth CarolinaPAPennsylvaniaRIRhode IslandSCSouth CarolinaTNTennesseeTXTexasVAVirginiaRemoteFull-timeMiddleSeniorEnglish RequiredCustomer Support

Description

  • Respond to customer and internal inquiries by phone with attentive service.
  • Research questions and resolve issues using CRM, telephony, web-based, and internal systems.
  • Give applicants, policyholders, agents, and medical providers accurate, timely responses.
  • Enter data accurately and keep customer and business records current.
  • Use product knowledge, company policies, procedures, and resources to meet customer needs.
  • Route requests for additional help or escalation, and follow through as needed.
  • Stay current on company policies, products, procedures, and processes.
  • De-escalate difficult interactions and escalate concerns when appropriate.
  • Document customer interactions and actions clearly, objectively, and concisely.
  • Safeguard confidential information and follow HIPAA, PHI, and company requirements.
  • Meet Customer Care quality standards and performance expectations.
  • Support a positive customer experience and a collaborative team environment.

Requirements

  • High school diploma or equivalent.
  • Proficiency with computer systems and software.
  • Three to five years of customer service experience.
  • Excellent spoken and written communication.
  • Strong problem-solving and decision-making skills.
  • Empathy and patience when handling difficult situations.
  • Ability to multitask in a fast-paced setting.
  • Careful attention to detail and accuracy.
  • Strong active listening, critical thinking, de-escalation, and conflict resolution skills.
  • Computer skills that include accurate data entry, business systems, Microsoft Office, and basic spreadsheet functions.
  • Reliable, high-speed internet access.
  • Ability to securely access company systems while working remotely.
  • A quiet, secure, professional workspace free of distractions.
  • An appropriate workstation setup.
  • Successful completion of a required background check.
  • Previous customer service experience is a plus.
  • Call center experience is preferred.
  • Experience in insurance operations, customer service, or an insurance agency or call center is preferred.

Benefits

  • Paid time off.
  • Medical insurance.
  • Dental insurance.
  • Vision insurance.
  • Retirement savings plan.
  • Disability insurance.
  • Life insurance.
  • Company-provided computer, headset, required software, and systems.
  • Remote work arrangement.

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