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BlueCat
BlueCat
201 – 500 Employees
EnterpriseSecurityTelecommunications
BlueCat develops network modernization and management solutions for enterprise organizations, with a focus on DNS, DHCP, and IP Address Management (DDI). Its SaaS offerings bring together network automation, multicloud management, observability, and threat protection to help enterprise IT teams operate complex infrastructure more efficiently. BlueCat’s platform is designed to support secure, compliant, and resilient network environments as organizations adopt cloud services and distributed work models.
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Customer Success Manager, BlueCat (Remote, US)

Manage a shared portfolio of customers using BlueCat’s AI-driven network operations platform. Support adoption, retention, renewals, and business outcomes through technical guidance and customer enablement.

USUnited States
$87,000 – $110,000 / year
RemoteFull-timeJuniorMiddleNo degree requiredEnglish RequiredCustomer SuccessCustomer Success Manager
DNS

Description

  • Manage customer requests across a shared portfolio, prioritizing work from an incoming queue.
  • Provide proactive lifecycle support through onboarding follow-ups, adoption reviews, and pre-renewal conversations.
  • Resolve customer requests from intake through resolution.
  • Establish trust with new customer stakeholders.
  • Advocate for customers internally and surface patterns across the portfolio.
  • Advise customers on best practices, implementation plans, and optimizing product use.
  • Demonstrate the product to encourage adoption and reveal relevant use cases.
  • Work with Support and Product to investigate and resolve customer issues.
  • Explain technical capabilities in terms of customer business outcomes.
  • Run established success programs and recommend ways to improve them.
  • Record customer outcomes and link product adoption to business results.
  • Identify churn risks and assess readiness for renewal.
  • Prepare renewal handoffs with context on value, risks, stakeholders, and expansion potential.
  • Spot opportunities for cross-selling and upselling, and refer them to Sales.
  • Keep account records thorough and maintain accurate information in Totango and Salesforce.
  • Handle multiple customer conversations at the same time.
  • Support KPIs for customer coverage, response times, adoption, health scores, and retention.

Requirements

  • Bring 2–4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer-facing role in B2B SaaS.
  • Combine technical aptitude with business understanding.
  • Experience with networking, DNS, DHCP, IPAM, or infrastructure is an advantage.
  • Be comfortable supporting many customers at once and prioritizing based on customer signals rather than relationship history.
  • Communicate clearly in writing.
  • Maintain strong documentation practices.
  • Have experience giving demonstrations and leading structured customer conversations.
  • Know customer success and CRM tools such as Totango or Salesforce.
  • Be proactive, driven, accountable, open to coaching, and focused on customers.

Benefits

  • Medical, dental, and vision coverage.
  • Tax-advantaged accounts, including HSA and FSA.
  • Annual Lifestyle Spending Account.
  • 401(k) plan with company matching.
  • Paid parental leave.
  • Vacation, personal, and wellness days.
  • Annual budget for learning and development.
  • Eligibility to participate in the company’s annual bonus program.
  • Discretionary bonus plan.

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