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AmeriLife
AmeriLife
1 001 – 5 000 Darbuotojai
FinansaiKonsultavimasSveikatos priežiūra
„AmeriLife“ yra JAV įsikūrusi nepriklausoma rinkodaros organizacija ir registruota investicijų konsultantė, aptarnaujanti sveikatos priežiūros, draudimo ir finansinių paslaugų sektorius. Įmonė sujungia agentus, konsultantus, draudikus, finansinės rinkodaros organizacijas ir pramonės specialistus, kad vartotojams teiktų sveikatos bei finansinius sprendimus. Jos tinklą sudaro daugiau kaip 300 000 agentų ir konsultantų, kuriuos palaiko tokios technologijos kaip „Agent Xcelerator®“, padedančios sklandinti aptarnavimą ir plėtoti jų verslą. „AmeriLife“ komandos dirba draudimo platinimo, finansinio konsultavimo ir technologijomis grįstų partnerysčių srityse, daugiausia dėmesio skirdamos ilgesnio ir sveikesnio gyvenimo palaikymui.
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Remote Customer Care Representative — AmeriLife

Support callers with Medicare and insurance questions at AmeriLife, researching issues and resolving requests in a remote call center role. Handle sensitive customer information with care while serving applicants, policyholders, agents, and medical providers.

USJungtinės ValstijosALAlabamaCTKonektikutasFLFloridaKYKentukisMDMerilandasMAMasačusetsasMIMičiganasMSMisisipėNHNaujasis HampšyrasNJNaujasis DžersisNCŠiaurės KarolinaPAPensilvanijaRIRod AilandasSCPietų KarolinaTNTenesisTXTeksasasVAVirdžinijaNuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų aptarnavimas

Aprašymas

  • Respond to customer and internal inquiries by phone with attentive service.
  • Research questions and resolve issues using CRM, telephony, web-based, and internal systems.
  • Give applicants, policyholders, agents, and medical providers accurate, timely responses.
  • Enter data accurately and keep customer and business records current.
  • Use product knowledge, company policies, procedures, and resources to meet customer needs.
  • Route requests for additional help or escalation, and follow through as needed.
  • Stay current on company policies, products, procedures, and processes.
  • De-escalate difficult interactions and escalate concerns when appropriate.
  • Document customer interactions and actions clearly, objectively, and concisely.
  • Safeguard confidential information and follow HIPAA, PHI, and company requirements.
  • Meet Customer Care quality standards and performance expectations.
  • Support a positive customer experience and a collaborative team environment.

Reikalavimai

  • High school diploma or equivalent.
  • Proficiency with computer systems and software.
  • Three to five years of customer service experience.
  • Excellent spoken and written communication.
  • Strong problem-solving and decision-making skills.
  • Empathy and patience when handling difficult situations.
  • Ability to multitask in a fast-paced setting.
  • Careful attention to detail and accuracy.
  • Strong active listening, critical thinking, de-escalation, and conflict resolution skills.
  • Computer skills that include accurate data entry, business systems, Microsoft Office, and basic spreadsheet functions.
  • Reliable, high-speed internet access.
  • Ability to securely access company systems while working remotely.
  • A quiet, secure, professional workspace free of distractions.
  • An appropriate workstation setup.
  • Successful completion of a required background check.
  • Previous customer service experience is a plus.
  • Call center experience is preferred.
  • Experience in insurance operations, customer service, or an insurance agency or call center is preferred.

Privalumai

  • Paid time off.
  • Medical insurance.
  • Dental insurance.
  • Vision insurance.
  • Retirement savings plan.
  • Disability insurance.
  • Life insurance.
  • Company-provided computer, headset, required software, and systems.
  • Remote work arrangement.

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Catholic Relief Services

Senior Advisor, Green Climate Fund Pipeline and Capture Lead

Catholic Relief Services
5 001 – 10 000 Darbuotojai
LogistikaMaistas ir gėrimaiSveikatos priežiūra
USJungtinės Valstijos
96 113 $ – 117 498 $ / metai
NuotolinisVisas etatasVyresnysis specialistasPrivaloma Kalba: anglųFiksavimo vadovas

Lead Catholic Relief Services’ Green Climate Fund pipeline strategy, capture planning, and proposal readiness. Coordinate country teams, consultants, donors, and climate fund stakeholders.

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