American Express este o companie globală de servicii financiare care activează în domeniile bancar, financiar și al plăților între companii. Activitatea sa include carduri de credit pentru consumatori, companii și corporații; servicii de plată și pentru comercianți; conturi de economii, certificate de depozit și împrumuturi personale; precum și programe de recompense, programe de călătorii, soluții de plată pentru companii, educație financiară, servicii de securitate și asistență pentru membrii care dețin carduri și pentru comercianți.
Merchant Support Specialist – German
Retain high-value Austrian-market merchants by resolving KYC documentation gaps and supporting accounts through phone and email. Help protect merchant revenue while maintaining compliance.
Descriere
- Help prevent merchant cancellations by securing missing KYC documents and information from high-value accounts.
- Review account documentation.
- Protect merchant volumes and revenue.
- Maintain compliance and controls.
- Share effective practices and support colleagues.
- Serve merchants by inbound and outbound phone and email.
Cerințe
- Apply strong critical thinking, analytical ability and time management.
- Communicate clearly in writing and conversation, and build effective relationships.
- Be fluent in written and spoken German; English and Spanish are advantageous.
- Bring close attention to detail and an adaptable approach to problem solving.
- Be available to work schedules that meet business needs.
- Have experience in account management or KYC/AML checks, preferably by phone.
- Bring knowledge of compliance practices as an advantage.
- Organize work and set priorities to meet goals.
- Take responsibility and ownership of work.
- Show determination and confidence, and contribute to team success.
- Be eligible to work in Spain for American Express; visa sponsorship is not available for these roles.
- Pass a background verification check, subject to applicable laws and regulations.
Beneficii
- Competitive base pay.
- Bonus opportunities.
- Financial wellness and retirement support.
- Medical, dental, vision, life insurance and disability coverage, depending on location.
- Flexible hybrid, onsite or virtual work arrangements, based on role and business needs.
- Paid parental leave, with provisions varying by location.
- Complimentary access to onsite wellness centers with nurses and doctors, where available.
- Confidential counseling through the Healthy Minds program at no cost.
- Career development and training opportunities.