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Fieldguide
Fieldguide
11 – 50 Angajați
Sponsor pentru viza H1BAsistență medicalăConsultanțăInteligență artificială
Fieldguide dezvoltă software bazat pe inteligență artificială pentru firme de consultanță și audit, reunind fluxurile de lucru și analizele într-o singură platformă. Instrumentele sale sprijină consultanța în gestionarea riscurilor, securitatea cibernetică și confidențialitatea, conformitatea cu reglementările, pregătirea și auditurile SOC, auditurile IT și auditurile financiare, automatizând totodată gestionarea solicitărilor, documentelor și rapoartelor. Produsul companiei este conceput pentru a ajuta echipele de audit și consultanță să își coordoneze activitatea și să deservească clienții mai eficient.
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Locurile de muncă ale companiei

Product Support Representative, UK Remote

Help Fieldguide customers use its audit automation platform by resolving technical issues and improving onboarding. Partner with Engineering, Product, and Design to share customer feedback and support feature trials.

GBRegatul Unit
35.000 £ – 50.000 £ / an
RemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Respond promptly and accurately to customer requests for help.
  • Provide technical support for Fieldguide’s platform by email, phone, and chat.
  • Investigate, reproduce, troubleshoot, and resolve technical issues, involving Engineering when needed.
  • Show customers how to use platform features and share practical tips and best practices.
  • Represent customer needs to Engineering, Product, and Design.
  • Support customer participation in beta feature launches and gather feedback.
  • Help set up customer databases and create templates during onboarding.
  • Maintain and improve online help resources, FAQs, and support documentation.

Cerințe

  • 1–3 years of experience in customer support.
  • 1–3 years in a customer-facing technical role, such as support, implementation, solutions, or a combination of support and engineering.
  • Experience at a startup or scale-up.
  • A track record of improving customer satisfaction and building lasting client relationships.
  • Ability to work with incomplete documentation and take on varied responsibilities.
  • A proactive approach and ability to manage projects from start to finish with little direction or oversight.
  • Adaptability to changing processes and customer needs.
  • Availability to work 9 a.m.–6 p.m. GMT.
  • Familiarity with merge tags in Microsoft Office applications is preferred.

Beneficii

  • Equity.
  • Remote-first work arrangement.
  • Flexible work-from-anywhere arrangement, subject to role location requirements.
  • Work-life balance.
  • Inclusive, supportive team culture.

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