Executive Marketing Manager, Remote in Spain
Nuitée
Lead brand, PR, events, social, and content for Nuitée’s global hotel booking API platform. Shape the company’s growth story across travel, fintech, and technology.
Open
Fieldguide builds AI software for advisory and audit firms, bringing engagement workflows and analytics into one platform. Its tools support risk advisory, cybersecurity and privacy, regulatory compliance, SOC readiness and audits, IT audits, and financial audits, with automation for managing requests, documents, and reports. The company’s product is designed to help audit and advisory teams coordinate work and serve clients more efficiently.
Product Support Representative, UK Remote
Help Fieldguide customers use its audit automation platform by resolving technical issues and improving onboarding. Partner with Engineering, Product, and Design to share customer feedback and support feature trials.
United Kingdom£35,000 – £50,000 / year
RemoteFull-timeJuniorNo degree requiredEnglish RequiredCustomer SupportDescription
- Respond promptly and accurately to customer requests for help.
- Provide technical support for Fieldguide’s platform by email, phone, and chat.
- Investigate, reproduce, troubleshoot, and resolve technical issues, involving Engineering when needed.
- Show customers how to use platform features and share practical tips and best practices.
- Represent customer needs to Engineering, Product, and Design.
- Support customer participation in beta feature launches and gather feedback.
- Help set up customer databases and create templates during onboarding.
- Maintain and improve online help resources, FAQs, and support documentation.
Requirements
- 1–3 years of experience in customer support.
- 1–3 years in a customer-facing technical role, such as support, implementation, solutions, or a combination of support and engineering.
- Experience at a startup or scale-up.
- A track record of improving customer satisfaction and building lasting client relationships.
- Ability to work with incomplete documentation and take on varied responsibilities.
- A proactive approach and ability to manage projects from start to finish with little direction or oversight.
- Adaptability to changing processes and customer needs.
- Availability to work 9 a.m.–6 p.m. GMT.
- Familiarity with merge tags in Microsoft Office applications is preferred.
Benefits
- Equity.
- Remote-first work arrangement.
- Flexible work-from-anywhere arrangement, subject to role location requirements.
- Work-life balance.
- Inclusive, supportive team culture.
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