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PatientNow
PatientNow
201 – 500 Angajați
Asistență medicalăConsultanțăMarketing
PatientNow dezvoltă software pentru clinici de estetică și wellness, inclusiv med spa-uri și clinici de chirurgie plastică, dermatologie și slăbire. Platforma sa reunește dosare medicale electronice, administrarea clinicii, interacțiunea cu pacienții, plăți și marketing digital, precum și instrumente pentru fotografie și finanțare. Combinând fluxurile de lucru din clinici cu marketing asistat de inteligență artificială și automatizat, PatientNow ajută clinicile să își gestioneze operațiunile și să comunice cu pacienții. Compania activează în domeniile sănătății, consultanței și marketingului și are o echipă de 201–500 de angajați.
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Locurile de muncă ale companiei

Technical Support Specialist, PatientNow

Support customers using PatientNow’s beauty, wellness, and medical aesthetics platform by resolving software and hardware integration problems. Assist through phone, email, and ticketing systems.

USStatele Unite ale Americii
25 $ – 30 $ / oră
RemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăAsistență IT

Descriere

  • Support PatientNow customers with software applications by phone, email, and ticketing system.
  • Help clients use the PatientNow platform to improve operations, revenue growth, and patient satisfaction.
  • Diagnose software problems and hardware integrations, including scanners, barcode readers, cameras, and payment devices.
  • Walk customers through troubleshooting and explain solutions clearly.
  • Record customer interactions, issue details, and resolutions in CRM and ticketing systems.
  • Assess, prioritize, and escalate complex or high-impact issues.
  • Follow up with customers and make scheduled callbacks.
  • Suggest other solutions and practical guidance to improve customer outcomes and platform use.
  • Keep up with PatientNow products, feature releases, industry developments, and support procedures.
  • Promote a customer-focused approach centered on responsiveness, accountability, and continuous improvement.

Cerințe

  • At least one year of experience in software support, technical support, customer service, or help desk work.
  • Experience troubleshooting software applications and resolving customer issues promptly.
  • Technical aptitude and the ability to learn and support multiple software products.
  • Experience with EMR, practice management, CRM, or healthcare technology platforms is preferred.
  • Experience managing customer cases and documentation in CRM and ticketing systems.
  • Familiarity with remote support tools such as LogMeIn, TeamViewer, or similar software.
  • Strong written and verbal communication skills.
  • A customer service mindset and commitment to providing excellent experiences.
  • Ability to juggle tasks, set priorities, and manage competing demands in a fast-paced setting.
  • Effective analytical and problem-solving skills.

Beneficii

  • Help practices grow and succeed through work combining innovation with practical impact.
  • Work with a curious, skilled team that values experimentation, learning, and empathy for customers.
  • Take ownership with support from strong leadership and disciplined product development.
  • Help update aesthetics software with innovative, AI-native technology.

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