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PatientNow
PatientNow
201 – 500 Employees
ConsultingHealthcareMarketing
PatientNow develops software for aesthetic and wellness practices, including med spas, plastic surgery, dermatology, and weight loss clinics. Its platform brings together electronic medical records, practice management, patient engagement, payments, and digital marketing, with tools for photography and financing. By combining practice workflows with AI-assisted and automated marketing, PatientNow helps clinics manage operations and connect with patients. The company works across healthcare, consulting, and marketing, and has a team of 201–500 employees.
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Technical Support Specialist, PatientNow

Support customers using PatientNow’s beauty, wellness, and medical aesthetics platform by resolving software and hardware integration problems. Assist through phone, email, and ticketing systems.

USUnited States
$25 – $30 / hour
RemoteFull-timeJuniorNo degree requiredEnglish RequiredIT Support

Description

  • Support PatientNow customers with software applications by phone, email, and ticketing system.
  • Help clients use the PatientNow platform to improve operations, revenue growth, and patient satisfaction.
  • Diagnose software problems and hardware integrations, including scanners, barcode readers, cameras, and payment devices.
  • Walk customers through troubleshooting and explain solutions clearly.
  • Record customer interactions, issue details, and resolutions in CRM and ticketing systems.
  • Assess, prioritize, and escalate complex or high-impact issues.
  • Follow up with customers and make scheduled callbacks.
  • Suggest other solutions and practical guidance to improve customer outcomes and platform use.
  • Keep up with PatientNow products, feature releases, industry developments, and support procedures.
  • Promote a customer-focused approach centered on responsiveness, accountability, and continuous improvement.

Requirements

  • At least one year of experience in software support, technical support, customer service, or help desk work.
  • Experience troubleshooting software applications and resolving customer issues promptly.
  • Technical aptitude and the ability to learn and support multiple software products.
  • Experience with EMR, practice management, CRM, or healthcare technology platforms is preferred.
  • Experience managing customer cases and documentation in CRM and ticketing systems.
  • Familiarity with remote support tools such as LogMeIn, TeamViewer, or similar software.
  • Strong written and verbal communication skills.
  • A customer service mindset and commitment to providing excellent experiences.
  • Ability to juggle tasks, set priorities, and manage competing demands in a fast-paced setting.
  • Effective analytical and problem-solving skills.

Benefits

  • Help practices grow and succeed through work combining innovation with practical impact.
  • Work with a curious, skilled team that values experimentation, learning, and empathy for customers.
  • Take ownership with support from strong leadership and disciplined product development.
  • Help update aesthetics software with innovative, AI-native technology.

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