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Dropbox
Dropbox
1,001 – 5,000 Employees
H1B Visa SponsorConsultingLogisticsManufacturing
Dropbox is a cloud-based collaboration and file management company focused on helping people and organizations store, share, review, and access content across devices. Its platform supports document collaboration, video review, automated backups, AI-assisted scheduling, productivity integrations, and security controls designed to protect files from unauthorized changes. Dropbox serves teams and functions including sales, marketing, and education, with applications across consulting, manufacturing, and logistics. Its company profile is relevant to professionals exploring opportunities in software, cloud services, collaboration technology, and related business operations.
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Customer Success Manager, Japanese and Korean Speaking (Japan Remote)

Lead customer strategy, adoption, renewals, and growth for Dropbox accounts across Japan and Korea. Advise executive, business, and technical stakeholders in Japanese, Korean, and English.

JPJapanRemoteFull-timeMiddleSeniorEnglish RequiredJapanese RequiredKorean RequiredCustomer SuccessCustomer Success Manager

Description

  • Manage post-sale customer strategy and relationships across an assigned portfolio.
  • Increase product adoption, customer value, retention, growth, and Net Revenue Retention.
  • Act as a trusted advisor to executive sponsors, business leaders, technical administrators, and other key stakeholders.
  • Build product expertise and advise customers on Dropbox capabilities, security, configuration, integrations, governance, and workflows.
  • Convert customer business and technical needs into use cases, recommendations, and actionable product feedback.
  • Lead product education, use-case planning, Success Business Reviews, and value-focused renewal conversations.
  • Work with Sales and cross-functional partners on account plans, obstacles, renewal risks, and expansion opportunities.
  • Represent the customer perspective by applying feedback, usage data, and business context to improve playbooks and best practices.

Requirements

  • At least four years of experience in B2B SaaS Customer Success, Account Management, Solutions Consulting, Professional Services, or a similar customer-facing position.
  • Commercial and business acumen, with willingness to develop ownership of assigned customer renewals beginning in 2027.
  • Technical aptitude and curiosity about products, including the ability to learn SaaS platforms, customer environments, configurations, and workflows.
  • Ability to develop relationships throughout customer organizations and manage a portfolio spanning Japan and Korea.
  • Strong analytical and problem-solving abilities grounded in customer insights, usage data, and business context.
  • Ability to learn quickly, work through ambiguity, take ownership, and collaborate across functions.
  • Bachelor's degree or equivalent practical experience.
  • Fluent written and spoken Japanese, including professional business communication.
  • Business-level Korean and English proficiency.
  • Ability to work with customers in Japanese and Korean while collaborating with global teams in English.
  • Willingness to travel for customer meetings in Japan and Korea, as well as international company offsites and sales kickoffs.

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