Fieldguide
Fieldguide
Fieldguide dezvoltă software bazat pe inteligență artificială pentru firme de consultanță și audit, reunind fluxurile de lucru și analizele într-o singură platformă. Instrumentele sale sprijină consultanța în gestionarea riscurilor, securitatea cibernetică și confidențialitatea, conformitatea cu reglementările, pregătirea și auditurile SOC, auditurile IT și auditurile financiare, automatizând totodată gestionarea solicitărilor, documentelor și rapoartelor. Produsul companiei este conceput pentru a ajuta echipele de audit și consultanță să își coordoneze activitatea și să deservească clienții mai eficient.

Remote Product Support Representative

Help Fieldguide customers use its audit and assurance automation platform by resolving technical issues and guiding onboarding. The role also supports retention, product feedback, beta rollouts, and customer resources.

Descriere

  • Handle client requests promptly and accurately.
  • Support users of Fieldguide’s platform by email, phone, and chat.
  • Investigate, reproduce, and troubleshoot technical issues.
  • Coordinate with Engineering to resolve issues when needed.
  • Show customers how to use Fieldguide’s features and tools.
  • Share practical guidance and best practices for using the platform.
  • Bring customer needs to Engineering, Product, and Design.
  • Inform product roadmap decisions with customer feedback.
  • Help customers take part in beta feature releases.
  • Support customer database setup and template creation.
  • Keep online help materials, FAQs, and support documentation up to date.

Cerințe

  • 1–3 years of customer support experience or work in a customer-facing technical role.
  • Experience in support, implementation, solutions, or a combination of support and engineering.
  • Experience at a startup or scale-up.
  • A record of improving customer satisfaction and building lasting client relationships.
  • Ability to own projects from start to finish with little direction or oversight.
  • Ability to adapt quickly to changing processes and customer needs.
  • Availability to work from 2 p.m. to 11 p.m. Pacific Time.
  • Familiarity with using merge tags in Microsoft Office applications is preferred.

Beneficii

  • Equity.
  • Remote-first work arrangement.
  • Work from anywhere.
  • Work-life balance.
  • Inclusive and supportive culture.

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