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SupportNinja
SupportNinja
1,001 – 5,000 Employees
B2BSaaS
SupportNinja provides flexible outsourcing services for businesses that need to expand their capabilities without proportionally increasing internal headcount. Its work spans customer experience, customer and technical support, content moderation, data processing, and finance and accounting. The company combines tailored service delivery with AI-enabled solutions to help more than 200 businesses improve operations and pursue growth. Founded in 2015, SupportNinja operates in the B2B and SaaS space.
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Outbound Sales Representative – Texas Remote

SupportNinja is hiring a Texas-based remote Outbound Sales Representative for healthcare enrollment outreach. The role involves engaging prospects, handling objections, and recording enrollment activity in dialer and CRM systems.

USUnited StatesTXTexas
$18 / hour
RemoteFull-timeJuniorNo degree requiredEnglish RequiredSales

Description

  • Place outbound calls to prospective patients or members using a power dialer or comparable calling technology.
  • Guide sales-focused conversations that encourage enrollment and participation in healthcare programs.
  • Explain program benefits, eligibility criteria, and enrollment procedures to prospects.
  • Assess prospect needs, respond to objections, and convert outreach into completed enrollments.
  • Record call results, prospect details, and enrollment progress accurately in the CRM.
  • Achieve or surpass individual and team enrollment goals, including incentive-linked targets.
  • Comply with regulations and internal requirements governing healthcare outreach and enrollment.
  • Work with team leads and account stakeholders to improve scripts and increase conversion performance.
  • Keep current on healthcare offerings, enrollment standards, and applicable industry regulations.
  • Adjust to changing program requirements, scripts, and workflows in a fast-moving environment.
  • Follow company policies and established procedures.
  • Achieve or exceed performance expectations for relevant KPIs.
  • Build knowledge of healthcare enrollment, sales methods, and industry practices through training and ongoing learning.
  • Coordinate with other departments when needed.
  • Maintain a positive, empathetic, and professional approach with customers and colleagues.

Requirements

  • At least two years of experience in customer-facing support.
  • One to two years of experience in outbound sales, telesales, or healthcare enrollment within an outsourced-services environment.
  • A strong sales orientation and the ability to lead persuasive, needs-based prospect conversations.
  • Comfort working in a results-focused environment driven by performance and incentives.
  • Experience using outbound dialers and CRM platforms for call tracking and enrollment records.
  • Excellent verbal communication skills with the ability to establish rapport and trust with prospective patients or members.
  • Knowledge of healthcare enrollment, eligibility requirements, or related program guidelines is preferred.
  • Adaptability to fast-changing workflows, scripts, and program requirements.
  • Ability to represent the client’s team professionally and align with client expectations.
  • Strong problem-solving skills for addressing prospect questions, objections, and concerns.
  • Genesys power-dialer experience or knowledge is preferred.

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