SupportNinja
SupportNinja
1,001 – 5,000 कर्मचारी
B2BSaaS
SupportNinja उन व्यवसायों के लिए लचीली आउटसोर्सिंग सेवाएँ प्रदान करता है, जिन्हें आंतरिक कर्मचारियों की संख्या में समान अनुपात में वृद्धि किए बिना अपनी क्षमताओं का विस्तार करना होता है। इसका कार्य ग्राहक अनुभव, ग्राहक और तकनीकी सहायता, कंटेंट मॉडरेशन, डेटा प्रोसेसिंग तथा वित्त और लेखांकन तक फैला हुआ है। कंपनी अनुकूलित सेवा प्रदान करने के साथ AI-सक्षम समाधानों का संयोजन करती है, जिससे 200 से अधिक व्यवसायों को अपने संचालन में सुधार करने और विकास की दिशा में आगे बढ़ने में सहायता मिलती है। 2015 में स्थापित SupportNinja B2B और SaaS क्षेत्र में कार्य करता है।

Outbound Sales Representative – Texas Remote

SupportNinja is hiring a Texas-based remote Outbound Sales Representative for healthcare enrollment outreach. The role involves engaging prospects, handling objections, and recording enrollment activity in dialer and CRM systems.

विवरण

  • Place outbound calls to prospective patients or members using a power dialer or comparable calling technology.
  • Guide sales-focused conversations that encourage enrollment and participation in healthcare programs.
  • Explain program benefits, eligibility criteria, and enrollment procedures to prospects.
  • Assess prospect needs, respond to objections, and convert outreach into completed enrollments.
  • Record call results, prospect details, and enrollment progress accurately in the CRM.
  • Achieve or surpass individual and team enrollment goals, including incentive-linked targets.
  • Comply with regulations and internal requirements governing healthcare outreach and enrollment.
  • Work with team leads and account stakeholders to improve scripts and increase conversion performance.
  • Keep current on healthcare offerings, enrollment standards, and applicable industry regulations.
  • Adjust to changing program requirements, scripts, and workflows in a fast-moving environment.
  • Follow company policies and established procedures.
  • Achieve or exceed performance expectations for relevant KPIs.
  • Build knowledge of healthcare enrollment, sales methods, and industry practices through training and ongoing learning.
  • Coordinate with other departments when needed.
  • Maintain a positive, empathetic, and professional approach with customers and colleagues.

आवश्यकताएँ

  • At least two years of experience in customer-facing support.
  • One to two years of experience in outbound sales, telesales, or healthcare enrollment within an outsourced-services environment.
  • A strong sales orientation and the ability to lead persuasive, needs-based prospect conversations.
  • Comfort working in a results-focused environment driven by performance and incentives.
  • Experience using outbound dialers and CRM platforms for call tracking and enrollment records.
  • Excellent verbal communication skills with the ability to establish rapport and trust with prospective patients or members.
  • Knowledge of healthcare enrollment, eligibility requirements, or related program guidelines is preferred.
  • Adaptability to fast-changing workflows, scripts, and program requirements.
  • Ability to represent the client’s team professionally and align with client expectations.
  • Strong problem-solving skills for addressing prospect questions, objections, and concerns.
  • Genesys power-dialer experience or knowledge is preferred.

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