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SupportNinja
SupportNinja
1.001 – 5.000 Angajați
B2BSaaS
SupportNinja oferă servicii flexibile de externalizare pentru companiile care au nevoie să își extindă capacitățile fără să își mărească proporțional numărul de angajați interni. Activitatea sa acoperă experiența clienților, asistența pentru clienți și suportul tehnic, moderarea conținutului, prelucrarea datelor, precum și finanțele și contabilitatea. Compania combină furnizarea de servicii adaptate cu soluții bazate pe inteligență artificială pentru a ajuta peste 200 de companii să își îmbunătățească operațiunile și să urmărească dezvoltarea. Înființată în 2015, SupportNinja activează în domeniile B2B și SaaS.
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Locurile de muncă ale companiei

Outbound Sales Representative – Texas Remote

SupportNinja is hiring a Texas-based remote Outbound Sales Representative for healthcare enrollment outreach. The role involves engaging prospects, handling objections, and recording enrollment activity in dialer and CRM systems.

USStatele Unite ale AmericiiTXTexas
18 $ / oră
RemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăVânzări

Descriere

  • Place outbound calls to prospective patients or members using a power dialer or comparable calling technology.
  • Guide sales-focused conversations that encourage enrollment and participation in healthcare programs.
  • Explain program benefits, eligibility criteria, and enrollment procedures to prospects.
  • Assess prospect needs, respond to objections, and convert outreach into completed enrollments.
  • Record call results, prospect details, and enrollment progress accurately in the CRM.
  • Achieve or surpass individual and team enrollment goals, including incentive-linked targets.
  • Comply with regulations and internal requirements governing healthcare outreach and enrollment.
  • Work with team leads and account stakeholders to improve scripts and increase conversion performance.
  • Keep current on healthcare offerings, enrollment standards, and applicable industry regulations.
  • Adjust to changing program requirements, scripts, and workflows in a fast-moving environment.
  • Follow company policies and established procedures.
  • Achieve or exceed performance expectations for relevant KPIs.
  • Build knowledge of healthcare enrollment, sales methods, and industry practices through training and ongoing learning.
  • Coordinate with other departments when needed.
  • Maintain a positive, empathetic, and professional approach with customers and colleagues.

Cerințe

  • At least two years of experience in customer-facing support.
  • One to two years of experience in outbound sales, telesales, or healthcare enrollment within an outsourced-services environment.
  • A strong sales orientation and the ability to lead persuasive, needs-based prospect conversations.
  • Comfort working in a results-focused environment driven by performance and incentives.
  • Experience using outbound dialers and CRM platforms for call tracking and enrollment records.
  • Excellent verbal communication skills with the ability to establish rapport and trust with prospective patients or members.
  • Knowledge of healthcare enrollment, eligibility requirements, or related program guidelines is preferred.
  • Adaptability to fast-changing workflows, scripts, and program requirements.
  • Ability to represent the client’s team professionally and align with client expectations.
  • Strong problem-solving skills for addressing prospect questions, objections, and concerns.
  • Genesys power-dialer experience or knowledge is preferred.

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TÜV TRUST IT Unternehmensgruppe TÜV AUSTRIA

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ConformitateÎntreprindereSecuritate cibernetică
DEGermaniaHibridNormă întreagăJuniorLimbă Obligatorie: germanăLimbă Obligatorie: englezăConformitate

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