TDCX
TDCX
TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.

Onsite Customer Service Specialist in the Philippines

Support TDCX customers across multiple channels by resolving issues, closing cases, and tailoring responses to their needs. Help improve customer satisfaction through effective communication, accurate procedures, and collaboration with internal teams and service partners.

Description

  • Deliver high-quality customer support through relevant communication channels
  • Assess customer needs, investigate existing issues, and develop appropriate solutions
  • Resolve customer confusion and aim for resolution during the first contact
  • Coordinate with service partners and internal departments to close cases in line with service standards
  • Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer experiences
  • Apply approved procedures consistently to maximize customer satisfaction
  • Develop lasting customer relationships by providing attentive, proactive support
  • Complete additional duties assigned by management within the employment category and contribute to the ongoing improvement of TDCX's Quality Management System

Requirements

  • A diploma, advanced or higher diploma, graduate diploma, bachelor's degree, postgraduate diploma, professional degree, or master's degree in any field
  • Around two years of experience in a related role is preferred; fresh graduates may also apply
  • Strong time-management skills and the drive to exceed expectations
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions
  • Effective communication skills, including active listening, empathy, and professional phone etiquette
  • Confidence using computers and multiple systems, with the ability to learn and adapt to new tools
  • Excellent spoken and written English, plus proficiency in the language of the supported market

Benefits

  • Competitive compensation and appealing perks
  • Broad medical, insurance, and social security coverage
  • High-quality workplace facilities
  • Employee activities and recognition initiatives
  • Structured learning and development opportunities for career progression
  • Supportive workplace culture focused on employees' futures
  • Convenient location with direct public transportation access
  • Flexible work arrangements
  • Guidance and mentoring from experienced professionals
  • International employer recognized with hundreds of industry awards

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