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BlueCross BlueShield of Tennessee
BlueCross BlueShield of Tennessee
5,001 – 10,000 Employees
H1B Visa SponsorConsultingHealthcareInsurance
BlueCross BlueShield of Tennessee is a Tennessee-based health plan provider serving 3.4 million members through its work in healthcare and insurance. As an independent licensee of the Blue Cross Blue Shield Association and a qualified Health Insurance Marketplace issuer, the company combines health coverage with customer service and community-focused care. Its careers span a range of professional opportunities, including the BlueBridge internship program, which helps students and recent graduates begin their careers. BlueCross BlueShield of Tennessee also emphasizes a workplace where employees are valued, respected, and included.
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Dental Customer Service Trainee – Remote Tennessee

Support BlueCross BlueShield of Tennessee members with dental-related questions through phone and digital channels. Resolve inquiries accurately while completing an approximately 22-week remote training program.

USUnited StatesTNTennesseeRemoteFull-timeEntry levelNo degree requiredEnglish RequiredCustomer Support

Description

  • Respond to, investigate, and resolve customer inquiries accurately and promptly
  • Address customer service questions and issues by telephone
  • Maintain clear records of every customer interaction
  • Assist customers through chat, phone, email, and Teams
  • Explain information clearly to help resolve issues during the first contact
  • Complete approximately 22 weeks of training beginning December 7
  • Work assigned rotating Monday-to-Friday shifts from 8:00 a.m. to 6:00 p.m. ET after training
  • Work overtime when required

Requirements

  • High school diploma or equivalent
  • At least one year of experience in a customer service support role
  • Customer service experience in healthcare, including dental, insurance, call center, retail, or another customer-facing setting
  • Experience using strong technical skills to receive, investigate, and resolve customer inquiries
  • Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint
  • Strong verbal and written communication skills
  • Strong interpersonal and organizational abilities
  • Excellent time management skills
  • Ability to work independently with general supervision and collaborate with a team in a fast-paced environment
  • Sound independent judgment and problem-solving ability
  • Ability to speak and type simultaneously while communicating with customers clearly and concisely
  • Ability to pass required testing
  • Required participation and attendance
  • Flexibility to work rotating schedules and follow assigned shifts
  • Ability to work overtime when required
  • Employer sponsorship is not available for this role

Benefits

  • Full-time remote work
  • Approximately 22 weeks of training
  • Opportunities for professional growth and development

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