BlueCross BlueShield of Tennessee
BlueCross BlueShield of Tennessee
BlueCross BlueShield of Tennessee टेनेसी स्थित एक स्वास्थ्य योजना प्रदाता है, जो स्वास्थ्य सेवा और बीमा के क्षेत्र में अपने कार्य के माध्यम से 34 लाख सदस्यों को सेवाएँ प्रदान करता है। Blue Cross Blue Shield Association की एक स्वतंत्र लाइसेंसधारी और योग्य Health Insurance Marketplace प्रदाता के रूप में, कंपनी स्वास्थ्य कवरेज को ग्राहक सेवा और समुदाय-केंद्रित देखभाल के साथ जोड़ती है। यहाँ के करियर में विभिन्न पेशेवर अवसर शामिल हैं, जिनमें BlueBridge इंटर्नशिप कार्यक्रम भी है, जो विद्यार्थियों और हाल ही में स्नातक हुए लोगों को अपना करियर शुरू करने में मदद करता है। BlueCross BlueShield of Tennessee ऐसे कार्यस्थल पर भी ज़ोर देती है जहाँ कर्मचारियों को महत्व दिया जाता है, सम्मान मिलता है और उन्हें समावेशित महसूस कराया जाता है।

Dental Customer Service Trainee – Remote Tennessee

Support BlueCross BlueShield of Tennessee members with dental-related questions through phone and digital channels. Resolve inquiries accurately while completing an approximately 22-week remote training program.

विवरण

  • Respond to, investigate, and resolve customer inquiries accurately and promptly
  • Address customer service questions and issues by telephone
  • Maintain clear records of every customer interaction
  • Assist customers through chat, phone, email, and Teams
  • Explain information clearly to help resolve issues during the first contact
  • Complete approximately 22 weeks of training beginning December 7
  • Work assigned rotating Monday-to-Friday shifts from 8:00 a.m. to 6:00 p.m. ET after training
  • Work overtime when required

आवश्यकताएँ

  • High school diploma or equivalent
  • At least one year of experience in a customer service support role
  • Customer service experience in healthcare, including dental, insurance, call center, retail, or another customer-facing setting
  • Experience using strong technical skills to receive, investigate, and resolve customer inquiries
  • Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint
  • Strong verbal and written communication skills
  • Strong interpersonal and organizational abilities
  • Excellent time management skills
  • Ability to work independently with general supervision and collaborate with a team in a fast-paced environment
  • Sound independent judgment and problem-solving ability
  • Ability to speak and type simultaneously while communicating with customers clearly and concisely
  • Ability to pass required testing
  • Required participation and attendance
  • Flexibility to work rotating schedules and follow assigned shifts
  • Ability to work overtime when required
  • Employer sponsorship is not available for this role

लाभ

  • Full-time remote work
  • Approximately 22 weeks of training
  • Opportunities for professional growth and development

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