Sparrow एक B2B HR तकनीक कंपनी है, जो सॉफ़्टवेयर और समर्पित अवकाश विशेषज्ञों के माध्यम से संगठनों को कर्मचारियों की छुट्टियों का प्रबंधन करने में सहायता करती है। इसका SaaS प्लेटफ़ॉर्म संघीय, राज्य और स्थानीय अवकाश अनुपालन, पेरोल गणना, फाइलिंग, सूचनाएँ, रिपोर्टिंग और पेरोल मिलान जैसी सुविधाएँ प्रदान करता है। Sparrow HRIS और पेरोल प्लेटफ़ॉर्म, बीमा प्रदाताओं और राज्य एजेंसियों के साथ एकीकृत होता है, जिससे HR और People टीमें अवकाश प्रशासन को अधिक समन्वित तरीके से संभाल सकती हैं। कंपनी एंटरप्राइज़ सुरक्षा और अमेरिका तथा कनाडा में बहुराष्ट्रीय संचालन का समर्थन करती है, और प्रशासनिक लागत घटाने, अनुपालन मजबूत करने तथा कर्मचारियों के अवकाश अनुभव को बेहतर बनाने पर केंद्रित है।
Account Manager, Leave Management
Manage renewals, retention, and account growth for Sparrow’s employee leave management platform. Build strategic customer relationships and apply leave management expertise across U.S. accounts.
संयुक्त राज्य$85,440 – $1,18,096 / वर्ष
रिमोटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीअकाउंट मैनेजरबिक्रीविवरण
- Grow product adoption and improve customer experiences, gross renewals, and net retention.
- Tailor customer engagement programs and lifecycle initiatives to customer segments.
- Find expansion opportunities among existing customers and help meet revenue targets.
- Use customer data to support a strong customer experience.
- Reduce churn and support new business through customer advocacy, references, and referrals.
- Resolve escalated client issues promptly by coordinating teams across the company.
- Lead quarterly business reviews to assess satisfaction and find areas for improvement.
- Support sales calls as a solutions architect, contributing subject matter expertise and cross-functional resources.
- Meet expansion and upsell revenue targets and generate referrals.
- Represent customer feedback in product and service improvements.
आवश्यकताएँ
- At least five years of experience in renewals, account management, customer success, or customer experience, preferably in SaaS.
- At least two years of leave of absence experience, such as with a third-party administrator, disability or absence management carrier, leave technology provider, or in-house leave administration.
- Experience developing strategic customer engagement plans and thoughtful customer touchpoints.
- Experience with both high-touch strategic account management and digital-first, low-touch service models.
- A record of meeting key performance indicators.
- A data-driven approach to designing processes and organizing work.
- Strong communication skills for building trust, collaborating across functions, and meeting with B2B customers.
- SQL familiarity is a plus.
- Must be legally authorized to work in the United States.
- Must work physically from within the United States.
लाभ
- Remote work for employees based across the United States.
- Equal opportunity employer.
- Mission-driven work supporting companies and employees through leave management.
- A diverse, highly skilled, and supportive team.