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Sparrow
Sparrow
51 – 200 Zaposleni
B2BKadrovska tehnologijaSaaS
Sparrow je B2B tehnološko podjetje za upravljanje človeških virov, ki organizacijam pomaga upravljati odsotnosti zaposlenih s programsko opremo in specializiranimi strokovnjaki za odsotnosti. Njegova platforma SaaS podpira skladnost z zveznimi, državnimi in lokalnimi predpisi o odsotnostih, izračune plač, oddajo vlog, obvestila, poročanje in usklajevanje obračunov plač. Sparrow se povezuje s platformami HRIS in za obračun plač, zavarovalnicami ter državnimi agencijami, s čimer ekipam HR in People omogoča bolj povezan način upravljanja odsotnosti. Podjetje podpira varnost na ravni organizacije in večnacionalno poslovanje v ZDA in Kanadi, pri čemer se osredotoča na zmanjšanje administrativnih stroškov, krepitev skladnosti ter izboljšanje izkušnje zaposlenih z odsotnostmi.
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Delovna mesta v podjetju

Account Manager, Leave Management

Manage renewals, retention, and account growth for Sparrow’s employee leave management platform. Build strategic customer relationships and apply leave management expertise across U.S. accounts.

USZdružene države Amerike
85.440 $ – 118.096 $ / leto
Na daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaProdajaSkrbnik strank
SQL

Opis

  • Grow product adoption and improve customer experiences, gross renewals, and net retention.
  • Tailor customer engagement programs and lifecycle initiatives to customer segments.
  • Find expansion opportunities among existing customers and help meet revenue targets.
  • Use customer data to support a strong customer experience.
  • Reduce churn and support new business through customer advocacy, references, and referrals.
  • Resolve escalated client issues promptly by coordinating teams across the company.
  • Lead quarterly business reviews to assess satisfaction and find areas for improvement.
  • Support sales calls as a solutions architect, contributing subject matter expertise and cross-functional resources.
  • Meet expansion and upsell revenue targets and generate referrals.
  • Represent customer feedback in product and service improvements.

Zahteve

  • At least five years of experience in renewals, account management, customer success, or customer experience, preferably in SaaS.
  • At least two years of leave of absence experience, such as with a third-party administrator, disability or absence management carrier, leave technology provider, or in-house leave administration.
  • Experience developing strategic customer engagement plans and thoughtful customer touchpoints.
  • Experience with both high-touch strategic account management and digital-first, low-touch service models.
  • A record of meeting key performance indicators.
  • A data-driven approach to designing processes and organizing work.
  • Strong communication skills for building trust, collaborating across functions, and meeting with B2B customers.
  • SQL familiarity is a plus.
  • Must be legally authorized to work in the United States.
  • Must work physically from within the United States.

Ugodnosti

  • Remote work for employees based across the United States.
  • Equal opportunity employer.
  • Mission-driven work supporting companies and employees through leave management.
  • A diverse, highly skilled, and supportive team.

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USZdružene države AmerikeKYKentucky
28 $ – 34 $ / ura
Na daljavoPolni delovni časZačetna ravenDiploma ni potrebnaZahtevani Jezik: angleščinaProdaja

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