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DISHER
DISHER
51 – 200 Zaposleni
Avtomobilska industrijaInženirstvoSvetovanje
DISHER je inženirsko podjetje za razvoj izdelkov, ustanovljeno leta 2000, ki organizacijam pomaga kompleksne tehnične izzive spreminjati v praktične rešitve. Njegovo delo obsega elektroniko, proizvodne tehnologije, poslovno svetovanje in rešitve na področju talentov, pri čemer ga podpirajo večdisciplinarne inženirske in tehnične ekipe. DISHER deluje v panogah, kot so avtomobilska industrija, medicinska tehnologija, AgTech in internet stvari (IoT), ter združuje strokovno znanje o izdelkih s človeku prijaznim pristopom k izvedbi projektov in razvoju tehničnih talentov.
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Delovna mesta v podjetju

Senior Customer Operations Analytics Analyst

Build customer health scoring, churn forecasting, dashboards, and AI-supported analytics for a technology-enabled logistics services company. Turn customer and service data into insights that guide retention, account growth, and customer success.

USZdružene države AmerikeNa daljavoPolni delovni časSeniorVodjaZahtevani Jezik: angleščinaVodja prodajnih operacij
ERPPandasPythonTableau

Opis

  • Create and maintain customer health scores using order frequency, dispute rates, response times, fill rate satisfaction, and related indicators.
  • Prepare weekly risk reports that explain account status and changes in health scores.
  • Build churn models to identify accounts at risk 30–60 days in advance.
  • Automate renewal dashboards with estimated win probabilities.
  • Analyze internal and customer data to support executive and board-level decisions.
  • Produce monthly reports and insight views that reveal account expansion opportunities.
  • Analyze market share and changes in customer wallet share.
  • Monitor service activity by account and identify opportunities to upgrade service-level agreements.
  • Prepare quarterly customer value reports for Account Managers and Customer Success Managers to use in customer business reviews.
  • Create executive presentations for monthly and quarterly business reviews.
  • Connect internal databases with CRM and business intelligence tools, including Power BI and Tableau.
  • Build and maintain dashboards that refresh automatically each week.
  • Set up alerts for Customer Success Managers and Account Managers when health scores pass defined thresholds.
  • Document data definitions and establish consistent reporting standards.
  • Partner with Operations and IT to address data quality problems at their source.
  • Lead the adoption of AI in analytics and work with IT to put analytical models into production.
  • Create AI prompts and query interfaces for self-service use by Account Managers and Customer Success Managers.
  • Review AI-generated insights and ensure customer-facing teams receive accurate, high-quality data.
  • Build expertise in new technology platforms and products.
  • Report to the Vice President of Customer Operations and work with customer-facing teams to measure impact and refine analytics.

Zahteve

  • At least 8 years of experience as a BI Analyst, Data Analyst, or Analytics Specialist; Power BI experience is preferred.
  • Experience in logistics, supply chain, distribution, or e-commerce fulfillment; spare parts experience is strongly preferred.
  • Demonstrated ability to build dashboards that communicate insights and drive action.
  • Knowledge of service supply chain and spare parts logistics metrics.
  • Proficiency with Power BI or Tableau.
  • Experience connecting to ERP or WMS data sources.
  • Working knowledge of Python or a similar analysis tool, including pandas and basic statistics.
  • Familiarity with CRM data structures such as HubSpot, Salesforce, or Pipedrive.
  • Ability to translate business questions into data requirements.
  • Strong verbal and written communication skills.
  • Customer-facing experience and a customer-centric approach.
  • Must have current and continuing unrestricted authorization to work in the United States.

Ugodnosti

  • Full-time employment.
  • Remote work arrangement.

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