Executive Marketing Manager, Remote in Spain
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Lead brand, PR, events, social, and content for Nuitée’s global hotel booking API platform. Shape the company’s growth story across travel, fintech, and technology.
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Senior Customer Operations Analytics Analyst
Build customer health scoring, churn forecasting, dashboards, and AI-supported analytics for a technology-enabled logistics services company. Turn customer and service data into insights that guide retention, account growth, and customer success.
विवरण
- Create and maintain customer health scores using order frequency, dispute rates, response times, fill rate satisfaction, and related indicators.
- Prepare weekly risk reports that explain account status and changes in health scores.
- Build churn models to identify accounts at risk 30–60 days in advance.
- Automate renewal dashboards with estimated win probabilities.
- Analyze internal and customer data to support executive and board-level decisions.
- Produce monthly reports and insight views that reveal account expansion opportunities.
- Analyze market share and changes in customer wallet share.
- Monitor service activity by account and identify opportunities to upgrade service-level agreements.
- Prepare quarterly customer value reports for Account Managers and Customer Success Managers to use in customer business reviews.
- Create executive presentations for monthly and quarterly business reviews.
- Connect internal databases with CRM and business intelligence tools, including Power BI and Tableau.
- Build and maintain dashboards that refresh automatically each week.
- Set up alerts for Customer Success Managers and Account Managers when health scores pass defined thresholds.
- Document data definitions and establish consistent reporting standards.
- Partner with Operations and IT to address data quality problems at their source.
- Lead the adoption of AI in analytics and work with IT to put analytical models into production.
- Create AI prompts and query interfaces for self-service use by Account Managers and Customer Success Managers.
- Review AI-generated insights and ensure customer-facing teams receive accurate, high-quality data.
- Build expertise in new technology platforms and products.
- Report to the Vice President of Customer Operations and work with customer-facing teams to measure impact and refine analytics.
आवश्यकताएँ
- At least 8 years of experience as a BI Analyst, Data Analyst, or Analytics Specialist; Power BI experience is preferred.
- Experience in logistics, supply chain, distribution, or e-commerce fulfillment; spare parts experience is strongly preferred.
- Demonstrated ability to build dashboards that communicate insights and drive action.
- Knowledge of service supply chain and spare parts logistics metrics.
- Proficiency with Power BI or Tableau.
- Experience connecting to ERP or WMS data sources.
- Working knowledge of Python or a similar analysis tool, including pandas and basic statistics.
- Familiarity with CRM data structures such as HubSpot, Salesforce, or Pipedrive.
- Ability to translate business questions into data requirements.
- Strong verbal and written communication skills.
- Customer-facing experience and a customer-centric approach.
- Must have current and continuing unrestricted authorization to work in the United States.
लाभ
- Full-time employment.
- Remote work arrangement.
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