Principal Electrical Engineer, Medium and High Voltage
Arcadis
Lead electrical design for medium- and high-voltage systems at Arcadis, while overseeing project budgets, standards, documentation, and coordination across disciplines.
Atidaryti
„Sparrow“ yra verslui skirtų personalo technologijų įmonė, padedanti organizacijoms valdyti darbuotojų atostogas pasitelkiant programinę įrangą ir specializuotus atostogų administravimo specialistus. Jos SaaS platforma padeda laikytis federalinių, valstijų ir vietos atostogų reikalavimų, apskaičiuoti darbo užmokestį, teikti deklaracijas ir pranešimus, rengti ataskaitas bei suderinti darbo užmokesčio apskaitą. „Sparrow“ integruojasi su personalo informacinėmis sistemomis ir darbo užmokesčio platformomis, draudimo bendrovėmis bei valstijų institucijomis, todėl personalo ir darbuotojų patirties komandos gali nuosekliau administruoti atostogas. Įmonė užtikrina įmonės lygio saugumą ir aptarnauja tarptautines operacijas Jungtinėse Valstijose bei Kanadoje, daugiausia dėmesio skirdama administracinių išlaidų mažinimui, atitikties stiprinimui ir geresnei darbuotojų atostogų patirčiai.
Account Manager, Leave Management
Manage renewals, retention, and account growth for Sparrow’s employee leave management platform. Build strategic customer relationships and apply leave management expertise across U.S. accounts.
Aprašymas
- Grow product adoption and improve customer experiences, gross renewals, and net retention.
- Tailor customer engagement programs and lifecycle initiatives to customer segments.
- Find expansion opportunities among existing customers and help meet revenue targets.
- Use customer data to support a strong customer experience.
- Reduce churn and support new business through customer advocacy, references, and referrals.
- Resolve escalated client issues promptly by coordinating teams across the company.
- Lead quarterly business reviews to assess satisfaction and find areas for improvement.
- Support sales calls as a solutions architect, contributing subject matter expertise and cross-functional resources.
- Meet expansion and upsell revenue targets and generate referrals.
- Represent customer feedback in product and service improvements.
Reikalavimai
- At least five years of experience in renewals, account management, customer success, or customer experience, preferably in SaaS.
- At least two years of leave of absence experience, such as with a third-party administrator, disability or absence management carrier, leave technology provider, or in-house leave administration.
- Experience developing strategic customer engagement plans and thoughtful customer touchpoints.
- Experience with both high-touch strategic account management and digital-first, low-touch service models.
- A record of meeting key performance indicators.
- A data-driven approach to designing processes and organizing work.
- Strong communication skills for building trust, collaborating across functions, and meeting with B2B customers.
- SQL familiarity is a plus.
- Must be legally authorized to work in the United States.
- Must work physically from within the United States.
Privalumai
- Remote work for employees based across the United States.
- Equal opportunity employer.
- Mission-driven work supporting companies and employees through leave management.
- A diverse, highly skilled, and supportive team.
Susiję darbai
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Atidaryti
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Atidaryti
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Atidaryti
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Atidaryti
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Atidaryti
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Atidaryti