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Sparrow
Sparrow
51 – 200 Employees
B2BHR TechSaaS
Sparrow is a B2B HR technology company that helps organizations manage employee leave through software and dedicated leave specialists. Its SaaS platform supports federal, state, and local leave compliance, payroll calculations, filings, notices, reporting, and payroll reconciliation. Sparrow integrates with HRIS and payroll platforms, insurance carriers, and state agencies, giving HR and People teams a more connected way to administer leave. The company supports enterprise security and multinational operations across the U.S. and Canada, with a focus on reducing administrative costs, strengthening compliance, and improving the leave experience for employees.
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Account Manager, Leave Management

Manage renewals, retention, and account growth for Sparrow’s employee leave management platform. Build strategic customer relationships and apply leave management expertise across U.S. accounts.

USUnited States
$85,440 – $118,096 / year
RemoteFull-timeMiddleSeniorEnglish RequiredAccount ManagerSales
SQL

Description

  • Grow product adoption and improve customer experiences, gross renewals, and net retention.
  • Tailor customer engagement programs and lifecycle initiatives to customer segments.
  • Find expansion opportunities among existing customers and help meet revenue targets.
  • Use customer data to support a strong customer experience.
  • Reduce churn and support new business through customer advocacy, references, and referrals.
  • Resolve escalated client issues promptly by coordinating teams across the company.
  • Lead quarterly business reviews to assess satisfaction and find areas for improvement.
  • Support sales calls as a solutions architect, contributing subject matter expertise and cross-functional resources.
  • Meet expansion and upsell revenue targets and generate referrals.
  • Represent customer feedback in product and service improvements.

Requirements

  • At least five years of experience in renewals, account management, customer success, or customer experience, preferably in SaaS.
  • At least two years of leave of absence experience, such as with a third-party administrator, disability or absence management carrier, leave technology provider, or in-house leave administration.
  • Experience developing strategic customer engagement plans and thoughtful customer touchpoints.
  • Experience with both high-touch strategic account management and digital-first, low-touch service models.
  • A record of meeting key performance indicators.
  • A data-driven approach to designing processes and organizing work.
  • Strong communication skills for building trust, collaborating across functions, and meeting with B2B customers.
  • SQL familiarity is a plus.
  • Must be legally authorized to work in the United States.
  • Must work physically from within the United States.

Benefits

  • Remote work for employees based across the United States.
  • Equal opportunity employer.
  • Mission-driven work supporting companies and employees through leave management.
  • A diverse, highly skilled, and supportive team.

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