Sparrow
Sparrow
51 – 200 Angajați
B2BSaaSTehnologie HR
Sparrow este o companie B2B de tehnologie pentru resurse umane, care ajută organizațiile să gestioneze concediile angajaților prin software și specialiști dedicați în administrarea concediilor. Platforma sa SaaS sprijină conformitatea cu reglementările federale, statale și locale privind concediile, calculele salariale, depunerile, notificările, raportarea și reconcilierea salariilor. Sparrow se integrează cu platforme HRIS și de salarizare, asigurători și agenții de stat, oferind echipelor de resurse umane și People o modalitate mai conectată de a administra concediile. Compania susține securitatea la nivel de întreprindere și operațiunile multinaționale din Statele Unite și Canada, punând accent pe reducerea costurilor administrative, consolidarea conformității și îmbunătățirea experienței angajaților în ceea ce privește concediile.

Account Manager, Leave Management

Manage renewals, retention, and account growth for Sparrow’s employee leave management platform. Build strategic customer relationships and apply leave management expertise across U.S. accounts.

Descriere

  • Grow product adoption and improve customer experiences, gross renewals, and net retention.
  • Tailor customer engagement programs and lifecycle initiatives to customer segments.
  • Find expansion opportunities among existing customers and help meet revenue targets.
  • Use customer data to support a strong customer experience.
  • Reduce churn and support new business through customer advocacy, references, and referrals.
  • Resolve escalated client issues promptly by coordinating teams across the company.
  • Lead quarterly business reviews to assess satisfaction and find areas for improvement.
  • Support sales calls as a solutions architect, contributing subject matter expertise and cross-functional resources.
  • Meet expansion and upsell revenue targets and generate referrals.
  • Represent customer feedback in product and service improvements.

Cerințe

  • At least five years of experience in renewals, account management, customer success, or customer experience, preferably in SaaS.
  • At least two years of leave of absence experience, such as with a third-party administrator, disability or absence management carrier, leave technology provider, or in-house leave administration.
  • Experience developing strategic customer engagement plans and thoughtful customer touchpoints.
  • Experience with both high-touch strategic account management and digital-first, low-touch service models.
  • A record of meeting key performance indicators.
  • A data-driven approach to designing processes and organizing work.
  • Strong communication skills for building trust, collaborating across functions, and meeting with B2B customers.
  • SQL familiarity is a plus.
  • Must be legally authorized to work in the United States.
  • Must work physically from within the United States.

Beneficii

  • Remote work for employees based across the United States.
  • Equal opportunity employer.
  • Mission-driven work supporting companies and employees through leave management.
  • A diverse, highly skilled, and supportive team.

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