Marsh McLennan
Marsh McLennan
Marsh McLennan is a global professional services firm working across risk, strategy, and people-related advisory services. Its businesses include Marsh, which provides insurance brokerage and risk management; Guy Carpenter, focused on reinsurance and capital strategies; Mercer, serving clients in health, wealth, and career consulting; and Oliver Wyman, specializing in strategy, economics, and brand consulting. With a workforce of more than 85,000 employees worldwide, Marsh McLennan brings together expertise across finance, consulting, marketing, and related professional services. The company’s hiring landscape spans roles supporting client advisory, risk analysis, business strategy, consulting, and operational teams across its four businesses.

Senior Generative AI Technology Delivery Manager

Lead delivery governance for Marsh’s internal AI transformation, overseeing enterprise AI operations, vendor onboarding, and coordination across Build Team workstreams.

Description

  • Coordinate recurring governance forums, including the Weekly Architecture Review Board, from agenda preparation through follow-up.
  • Convert technical discussions into executive-ready decision records, meeting summaries, action registers, and approval documents.
  • Follow ownership, progress, risks, security needs, costs, and approval conditions through resolution.
  • Coordinate third-party AI vendor onboarding, access requests, rollouts, and operational escalations using ServiceNow, SharePoint, and intake workflows.
  • Prepare program reports and manage the daily operational queue to keep access approvals, onboarding tickets, and routine requests moving.
  • Deputize for the Build Team Workstream Lead and maintain leadership continuity during their absence.
  • Coordinate with OWG Tech, Marsh Tech, AI project managers, and Product Strategy project managers.
  • Manage the demand pipeline for consultants and business leads.
  • Resolve blockers and coordinate cross-functional work for the OW AI Program.

Requirements

  • At least four years of experience in technology delivery, governance, PMO, or technology operations.
  • Bachelor’s degree or equivalent experience in technology, computer science, or a related field.
  • Experience supporting technology governance or architecture reviews in a complex enterprise.
  • Ability to turn technical discussions into clear documentation for executives.
  • Skill in coordinating a high-volume operations queue and following requests through to completion.
  • Experience with technology onboarding, compliance, or access management.
  • Comfort navigating security and procurement reviews.
  • Working knowledge of ServiceNow or comparable reporting and ticketing tools.
  • Excellent spoken and written English communication.
  • Confidence working with senior stakeholders and technical teams.
  • Experience in consulting or professional services.
  • Working knowledge of Marsh or its infrastructure and processes.
  • Exposure to AI platforms or tools, large language models, AI governance frameworks, or enterprise AI onboarding.
  • Familiarity with SIEM, Okta, SCIM, or comparable enterprise security and identity tools.
  • Experience with Agile delivery, including sprint ceremonies and backlog management.
  • Experience with ADO or similar tools.

Benefits

  • Professional development opportunities.
  • Engaging work and supportive leaders.
  • Inclusive, energetic workplace culture.
  • Career development opportunities.
  • Health and welfare coverage.
  • Tuition assistance.
  • 401(k) savings plan.
  • Additional retirement programs.
  • Employee assistance programs.
  • Flexible hybrid work arrangement.
  • Performance-based incentives may be available.

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