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BlueCross BlueShield of Tennessee
BlueCross BlueShield of Tennessee
5.001 – 10.000 Angajați
Sponsor pentru viza H1BAsigurăriAsistență medicalăConsultanță
BlueCross BlueShield of Tennessee este un furnizor de planuri de sănătate cu sediul în Tennessee, care deservește 3,4 milioane de membri prin activitatea sa în domeniul serviciilor medicale și al asigurărilor. În calitate de licențiat independent al Blue Cross Blue Shield Association și emitent eligibil pentru planurile de pe Piața asigurărilor de sănătate, compania combină acoperirea medicală cu serviciile pentru clienți și îngrijirea axată pe comunitate. Oportunitățile de carieră acoperă o gamă largă de domenii profesionale, inclusiv programul de internship BlueBridge, care îi ajută pe studenți și pe proaspeții absolvenți să își înceapă cariera. BlueCross BlueShield of Tennessee pune, de asemenea, accent pe un mediu de lucru în care angajații sunt apreciați, respectați și incluși.
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Locurile de muncă ale companiei

Dental Customer Service Trainee – Remote Tennessee

Support BlueCross BlueShield of Tennessee members with dental-related questions through phone and digital channels. Resolve inquiries accurately while completing an approximately 22-week remote training program.

USStatele Unite ale AmericiiTNTennesseeRemoteNormă întreagăNivel începătorNu este necesară o diplomăLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Respond to, investigate, and resolve customer inquiries accurately and promptly
  • Address customer service questions and issues by telephone
  • Maintain clear records of every customer interaction
  • Assist customers through chat, phone, email, and Teams
  • Explain information clearly to help resolve issues during the first contact
  • Complete approximately 22 weeks of training beginning December 7
  • Work assigned rotating Monday-to-Friday shifts from 8:00 a.m. to 6:00 p.m. ET after training
  • Work overtime when required

Cerințe

  • High school diploma or equivalent
  • At least one year of experience in a customer service support role
  • Customer service experience in healthcare, including dental, insurance, call center, retail, or another customer-facing setting
  • Experience using strong technical skills to receive, investigate, and resolve customer inquiries
  • Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint
  • Strong verbal and written communication skills
  • Strong interpersonal and organizational abilities
  • Excellent time management skills
  • Ability to work independently with general supervision and collaborate with a team in a fast-paced environment
  • Sound independent judgment and problem-solving ability
  • Ability to speak and type simultaneously while communicating with customers clearly and concisely
  • Ability to pass required testing
  • Required participation and attendance
  • Flexibility to work rotating schedules and follow assigned shifts
  • Ability to work overtime when required
  • Employer sponsorship is not available for this role

Beneficii

  • Full-time remote work
  • Approximately 22 weeks of training
  • Opportunities for professional growth and development

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