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Triumph este o companie de divertisment pentru consumatori și comerț, care operează sub Triumph Labs. Brandul său de jocuri arcade se axează pe jocuri competitive și experiențe de strategie, alături de comerțul cu obiecte de colecție și cărți de joc. Activitatea companiei reunește jocurile, comerțul electronic și divertismentul direct către consumatori; informațiile despre angajare sunt disponibile în profilul companiei.
VIP Account Manager at Triumph (US Remote)
Manage personalized relationships with high-value players on Triumph’s gaming and trading card platform. Handle player support, VIP experiences, responsible gaming, and feedback that informs the loyalty program and product roadmap.
Descriere
- Manage a portfolio of high-value players as their main contact at Triumph
- Build one-to-one relationships through daily text, phone, and email communication
- Arrange tailored gifts, exclusive perks, event invitations, and other player experiences
- Resolve payout, technical, and promotional issues from start to finish
- Escalate issues promptly, follow up, and ensure each is resolved
- Spot signs of unhealthy engagement and promote responsible gaming
- Share player feedback and trends to inform the VIP program, loyalty offerings, and product roadmap
- Follow and improve procedures for outreach, escalation, and compliance
Cerințe
- At least 2 years in VIP account management, VIP hosting, player development, iGaming, luxury hospitality, or a similar high-value client role
- Strong familiarity with gaming culture, such as sweepstakes, casino, sports cards, trading card games, or related areas
- Able to manage dozens of active relationships at once
- Available for flexible hours, including some evenings and weekends
- Able to handle sensitive player information, financial matters, and responsible gaming situations with maturity and care
- Able to interpret dashboards and performance figures and act on the insights
- Trading card, card break, or collectibles market familiarity is a plus
- Experience with retention metrics, reinvestment strategy, or player value modeling is a plus
- Familiarity with AI tools such as Claude and ChatGPT is a plus
Beneficii
- Competitive base salary
- Equity
- Healthcare
- Vision insurance
- Dental insurance
- 401(k)
- Meaningful ownership from day one
- Opportunity to shape the VIP program
- Opportunity to work closely with a fast-growing platform
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