Triumph
Triumph
Triumph is a consumer entertainment and commerce company operating under Triumph Labs. Its arcade brand centers on competitive gaming and strategy experiences, alongside commerce for collectibles and cards. The company’s work brings together gaming, eCommerce, and direct-to-consumer entertainment; hiring information is available through its company profile.

VIP Account Manager at Triumph (US Remote)

Manage personalized relationships with high-value players on Triumph’s gaming and trading card platform. Handle player support, VIP experiences, responsible gaming, and feedback that informs the loyalty program and product roadmap.

Aprašymas

  • Manage a portfolio of high-value players as their main contact at Triumph
  • Build one-to-one relationships through daily text, phone, and email communication
  • Arrange tailored gifts, exclusive perks, event invitations, and other player experiences
  • Resolve payout, technical, and promotional issues from start to finish
  • Escalate issues promptly, follow up, and ensure each is resolved
  • Spot signs of unhealthy engagement and promote responsible gaming
  • Share player feedback and trends to inform the VIP program, loyalty offerings, and product roadmap
  • Follow and improve procedures for outreach, escalation, and compliance

Reikalavimai

  • At least 2 years in VIP account management, VIP hosting, player development, iGaming, luxury hospitality, or a similar high-value client role
  • Strong familiarity with gaming culture, such as sweepstakes, casino, sports cards, trading card games, or related areas
  • Able to manage dozens of active relationships at once
  • Available for flexible hours, including some evenings and weekends
  • Able to handle sensitive player information, financial matters, and responsible gaming situations with maturity and care
  • Able to interpret dashboards and performance figures and act on the insights
  • Trading card, card break, or collectibles market familiarity is a plus
  • Experience with retention metrics, reinvestment strategy, or player value modeling is a plus
  • Familiarity with AI tools such as Claude and ChatGPT is a plus

Privalumai

  • Competitive base salary
  • Equity
  • Healthcare
  • Vision insurance
  • Dental insurance
  • 401(k)
  • Meaningful ownership from day one
  • Opportunity to shape the VIP program
  • Opportunity to work closely with a fast-growing platform

Susiję darbai

IQVIA

Clinical Research Associate, Sponsor Dedicated

IQVIA

Monitor clinical trial sites and support protocol compliance, patient recruitment, and study documentation for IQVIA. Coordinate with site staff and project teams to help trials meet quality standards and milestones.

Atidaryti
Regeneron

Clinical Study Specialist at Regeneron

Regeneron

Support Regeneron clinical trial teams by coordinating study data, sites, reporting, and close-out activities. Help keep studies on track from site activation through completion.

Atidaryti